- Report: #390040
Complaint Review: Nationwide Moving Services - Kaufman Texas
-
Author Confirmed
Why?
Nationwide Moving Services
www.nationwidemovingservices.com Kaufman, Texas, U.S.A.
Phone:
866-441-5161
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Nationwide Moving Services So sad Kaufman Texas
I just want to briefly comment on my move through nationwide moving services. I found them on a website called moverreviews and they had so many great reviews so I gave them a call and spoke to a woman named christy and she was quite pleasant over the phone and gave me an incredibly cheap quote so obviously I went through them. I got moving bids from close to 10 other companies all of which were a decent amount higher but again they were cheap and they were professional and had great ratings so I threw caution to the wind. Now, my items were not held hostage like some of these other comments on some companies which was good but everything else was a mess. I am a patient and understanding person so I realize that things do happen and on a move long distance move so when they missed my pick-up I was understanding and pretty calm about it. They had a mover assigned to me named Jerry who seemed nice enough but the lady from the company that would call me named cindy was a complete mess and could not get her story straight and was definately not the brightest of the bunch. With that said, they scheduled me for a pick-up 3 days later than I wanted due to "mechanical" problems. Fine I could live with that because they told me I would be delivered within 3 days. Well, 5 days later here comes Jerry and his helper in a old beat up truck with a trailer. Whatever, I could also live with that. They were nice and did a pretty good job packing my items up but then he told me they had other pick-ups to do and a few deliveried and I would probably be delivered around a week or so later. When i told him that cindy said 3 days later he said, well cindy isn't driving the truck so I'll do my best. Fine what could I do? I asked him for the weight tickets I was told they would have and he said"we didn't weight the truck yet" o.k this was getting ridiculous so I called 2 days later to find out my balance and again he said he didn't know the weight yet but would know it that afternoon and would call me. I never recieved that call and I was starting to become uneasy. I called again the next day and I was shocked when he told me my weight was nearly double the estimated weight. When I set up the move with Christy she told me they like to overestimate so the final weight would actually be less. Now I was livid. They arrived 9 days later (6 days later than cindy promised) and I did have several items damaged including my mattress was ruined due to a leak in the truck so many items had water damage and it was a brand new $1,500 mattress. When I called and was told I would only get .60 per lb. for a whopping $45.00 I really felt like crap and feel that the whole move was a sham. I wrote a review on the reffering website and they took it off for what reason I do not know why but am sure that there has to be much more that were taken off. I really think this company is dishonest and just plain old bad. If I ever move again I will be sure not to use this company and people should definately not fall for the cheapest quote as mine was originally $1935.00 and in the end I wound up paying $2,800.00 and had to purchase another $1,500.00 mattress.
Bigmistake
gregory, Arkansas
U.S.A.
Bigmistake
gregory, Arkansas
U.S.A.
1 Updates & Rebuttals
Emily W/ Nationwide Moving Services
Kaufman,Texas,
U.S.A.
Nationwide Moving Services Apologizes..
#2UPDATE Employee
Wed, November 12, 2008
Unlike the other moving companies, we are not on here to tell "our side" of the story. We do not want to argue or put down a customer who is angry enough to go on the internet and file a report about our company. That is our fault as a company if we let it get to that point. However we do want to rectify the situation with you, and the way that we go about that with quality service is through Athem Claims Management. Please contact them or our customer service so that we will have a chance to make the situation right. Anthem Claim Management 2351 W. Memorial Court Anthem, AZ 85086 1-866-551-5998 Nationwide Moving Services LLC 1-866-441-5161 Kaufman, Texas
