- Report: #642175
Complaint Review: Nationwide Van Lines - Internet Internet
Reported By:
Debbie -
Baltimore, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nationwide Van Lines
1421 NW 65th Ave., Plantation, Florida Internet, Internet, United States of America
Phone:
1-800-310-0056
Web:
movingnationwide.com
Categories:
Business Rating:
(0)
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Nationwide Van Lines Talk about being jerked around! Internet
NEVER, NEVER use Nationwide Van Lines for a move! In my opinion, they are the worst company I've ever dealt with!
The salesman, Rick, sounded very professional on the phone - (stupid me!) When I received the contract, I asked about the section where it indicated that it could take up to 14 business days for our furniture to be delivered. I was concerned about an international trip I had scheduled in 3 weeks. I was assured by Rick that moves NEVER took that long and that it was just a precaution in the contract. (Again, stupid me!)
Needless to say, my departure date arrived and I still hadn't heard when my furniture was to be delivered. Nobody could tell me anything (I only missed the last 3 days of that 14 day guarantee.)
When I returned from my trip on a Tuesday, I called and asked about a delivery date. I was told that they would call and give me 48 hours notice of the delivery. I FINALLY got the call the following Monday afternoon telling me that the delivery would take place that Wednesday. (So much for the 48 hours notice!)
So, I raced down the highway, driving 12 hours straight, to get to Atlanta in time to receive the furniture on Wednesday.
Wednesday came and went. That afternoon I called Nationwide to ask where my furniture was and was told that it would be there on Thursday. Thursday came and went. Thursday afternoon I called again and was told it would be there on Friday. (At this point I'd paid a month's rent for an apartment I couldn't stay in, had to cancel 2 airplane tickets for scheduled trips ($75 cancellation per ticket) because of them and was paying for multiple nights in a hotel waiting for them.)
Friday morning I finally got a call from the driver saying he'd be there between 2:30-3:30. I cancelled an important appointment to meet him. 3:30 came and went and no moving van had appeared. At 4:15 I got a call saying he'd been held up and would call me when he was close. He finally came at 7:00 that night. It took him an hour (literally) to back the van up as close as he could get to the apartment. The move lasted until 11:15pm, with the moving van blocking an entire block of neighbors. They were rightfully pissed! The only reason the move didn't take longer was because my son and I worked right alongside the movers and probably saved another couple of hours.
I would NEVER do business with this company again. The move ended up taking 5 weeks. Their dispatch department seemed to take delight in jerking me around. They were incredibly unprofessional and unsympathetic.
I wish I'd known to look for complaints online as there are a huge number of them!
