- Report: #789042
Complaint Review: NATURAL HEALTH NETWORK - lewiston Maine
Reported By:
Ruthie -
Bryan, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NATURAL HEALTH NETWORK
41 CANAL STREET, LEWISTON ME 04240 lewiston, 04240 Maine, United States of America
Phone:
1-888-337-7382
Web:
www.naturalhealthnework.com
Categories:
Business Rating:
(0)
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NATURAL HEALTH NETWORK VELOURA refusal to honor printed information lewiston, Maine
Yesterday I called the customer service number 1-888-337-7382 to cancel the order I placed on 10-9-11 for VELOURA, a face cream. I was totally aware of the fourteen day trial period that would end on Oct 23 and also the $89.99 charge that had been put on my credit card IMMEDIATELY after I placed my order.
Initially I called on Oct 11 because my credit card's fraud department questioned the $89.99 charge. The man I spoke to told me that that charge would be removed in two or three days (didn't happen). So I decided to cancel my order because I do not like the way you manage your business.
Yesterday I called to ask for an RMA number. The first young woman I spoke with would not give me one because "I had not kept the product until October 28." I don't know where that date came from, but my skeptical self thought it might be to ensure that I had to pay the $89.99. So she refused to give me the RMA number. In protest, I hung up and called again.
The second young woman gave me the RMA number reluctantly. I had to lie to her about my reason for wanting it, and I don't feel good about that deception, but she didn't want to give me the RMA number either.
So I am sending the jar of VELOURA back and ending my relationship with this business.
I hope they have better luck with other customers. They've lost my business .
Initially I called on Oct 11 because my credit card's fraud department questioned the $89.99 charge. The man I spoke to told me that that charge would be removed in two or three days (didn't happen). So I decided to cancel my order because I do not like the way you manage your business.
Yesterday I called to ask for an RMA number. The first young woman I spoke with would not give me one because "I had not kept the product until October 28." I don't know where that date came from, but my skeptical self thought it might be to ensure that I had to pay the $89.99. So she refused to give me the RMA number. In protest, I hung up and called again.
The second young woman gave me the RMA number reluctantly. I had to lie to her about my reason for wanting it, and I don't feel good about that deception, but she didn't want to give me the RMA number either.
So I am sending the jar of VELOURA back and ending my relationship with this business.
I hope they have better luck with other customers. They've lost my business .
