- Report: #1355192
Complaint Review: netgear - Internet
Reported By:
Fred96002001 -
plymouth, North Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
netgear
Internet, USA
Web:
netgear.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
netgear netgear refuse to honor warenty for routor Internet
netgear refuse to honor warenty for product.
refuse to honor its warenty for the routor
will not respond to complaints via bbb.org or complaints
sent via us mail.
sent product and complaint to ceo with usps tracking
#9405803699300396618698 and no response filed
a complaint with the bbb.org no response. i sent the product back to the desk of partric lo ceo of netgear with my complaint and the damaged product they refuse to honor its warenty and i have yet to get a valid response from any body at netgear. i have also filed a bbb complaint and reached out to them via facebook they refuse to make this mattor right. I have given this company every opertunity to make this right. when i returned the product with my complaint via us mail i have attached a proof of purchese. they refuse to honor support for there product without a $250 fee. when the product only cost $50 or less it self. $250 support scam inorder to repair there damaged product. the ceo or any body at the office has not respond to me yet. i even sent my complaint via us mail and have proof they got my complaint and the damaged product. there policy is to ignor me. like the consumer dont exist.
2 Updates & Rebuttals
ramjet
Michigan,USA
RMA
#2Consumer Suggestion
Fri, February 10, 2017
Did you get approval to return it receive an RMA or equivalent? If not, it's unlikely they will help you much.
coast
Florida,USA
Two Questions
#3Consumer Comment
Fri, February 10, 2017
What is the problem with the router?
Did you register the product and follow the support procedures at netgear.com/support prior to returning the item?
