- Report: #1230128
Complaint Review: netspend/metabank - Austin Texas
-
Author Confirmed
Why?
netspend/metabank
po box 14720 Austin, 78761 Texas, USA
Phone:
18663877363
Web:
www.netspend.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
netspend/metabank i had my 2014 refund sent to there card they in return sent me a card and someone else two seperate cards one to my address another to someone else i had text alerts on my account so i was surprised to recive a text alerting. me of my funds available i checked my card and it had a zero balance i then replied stop alert9it wasn't me Austin Texas
about 30 minutes later i recieved another text saying my card has been unlocked and my funds are ready i decided to call and was informed that there were 2 cards abd it was being used but before they could do anything they had to verify. who i was so in the process the person was taking my money they had me send my ud social security. card and when i told them i live with my aunt and no bills were in my name they refused to send me my money after i won the dispute they continue to lie saying the sent the money back to the IRS whom keep saying why would they send it to them when they already paid me and it isn't a IRS problem it was theres i just want my money i emailed everyone at corporate office and noone seems to care brian rudd had the nerves to say you people when i became. frustrated i need help
I used them for my tax return some how they issued 2 cards one to me and someone else i opted for the text alerts and was surprised when i recieved a message saying my funds are ready i called my card and had a zero balance i then replied stop as instructed 39 minutes later i recieved another text saying my card has been unlocked i then called and was told all the transactions that were being made but before he could lock the card he had to verify whom i was by the time this was done the account was emty.i was then told to send it my id social security card a written notarized letter with all the disputed transactions and copies of mail bills ect when i explained i live with my aunt and all the bills were in here name after numerous attempts i was informed that there were not able to verify my address and they were going to send me a paper check in 20 days well i called again and was then told there sending it back to the IRS that was March 24th and the urs has out 6 traces on it and cant understand why there sending it to them when it was already paid out to me they keep giving me a non existing lead number ive called emailed everyone at there Corp office and still no results i need help i want my money
