- Report: #188768
Complaint Review: Nova Pointe - Sky Vision - White Overnight - Ontario California
-
Author Confirmed
Why?
Nova Pointe - Sky Vision - White Overnight
2060 E. Francis Street Ontario, 91761 California, U.S.A.
Phone:
800-566-0959
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Nova Pointe - Sky Vision - White Overnight ripoff Sent me a sweepstakes entry offered a free sample for S&H of $3.95, got card number and immediately started charging my account for $106.90 Ontario California *EDitor's Suggestions on how to get your money back into your bank account!
Nova Pointe LLC and Sky Vision LLC rip peole off! They sent me an e-mail to enter a sweepstakes for a back yard makeover. I had to select a couple of items of interest. The first one was Frutise (they are not a rip off) The second one I selected was a free sample of White Overnight, but it req. $3.95 S&H. As soon as they got my card number, they began debiting my account in the amt. of $106.90.
They keep saying that it states on the website that if you aaccept the free sample, you are agreeing to purchase the product on a monthly basis indefinately. They also say that on the website it says no refunds.
Since I never accessed their website (they solicited me) I did not see any of this information.
The customer service staff must be instructed in rip off tactics because when I called to try to get info., they tell me that by law thay don't have to give me any info.
I am still in the process of working with my bank to recover the funds and end this ridiculous nightmare.
I did receive two pkgs. which I sent back and was told I would get the money back into my account, but they only credited me back $50.00.
Now, even if I did want to try the White Overnight product, I would not. I'm telling everyone I know and meet about these crooks. There was a ripoff notice on your webstite same co. different product.
Johnnie
Phoenix, Arizona
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
They keep saying that it states on the website that if you aaccept the free sample, you are agreeing to purchase the product on a monthly basis indefinately. They also say that on the website it says no refunds.
Since I never accessed their website (they solicited me) I did not see any of this information.
The customer service staff must be instructed in rip off tactics because when I called to try to get info., they tell me that by law thay don't have to give me any info.
I am still in the process of working with my bank to recover the funds and end this ridiculous nightmare.
I did receive two pkgs. which I sent back and was told I would get the money back into my account, but they only credited me back $50.00.
Now, even if I did want to try the White Overnight product, I would not. I'm telling everyone I know and meet about these crooks. There was a ripoff notice on your webstite same co. different product.
Johnnie
Phoenix, Arizona
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
1 Updates & Rebuttals
Marlene
Gothenburg,Nebraska,
U.S.A.
Another one ripped off
#2Consumer Comment
Wed, September 20, 2006
I am so sick of these people. What right do they have to steal from the general public. They get your card number and do what they want. There has to be something that we can do about this. They have several alias's and the people need to know this so they don't fall prey. They either use a sweep stakes or a product to try for the shipping only and it ends up costing a bundle. Beware of these scams. I have stopped the use of the card by cancelling it and suggest everyone do the same. Beware of Hoodia and Lean RX just a couple of what is out there. Marlene Gothenburg Nebraska U.S.A
