Jerusha
Minnetonka,#2Consumer Suggestion
Sun, June 20, 2004
I have been ripped off in a similar manner in the past. Not by this company, but I know how these things work. The company most likely is not going to cooperate with your request whatsoever, so you'll have to take matters into your own hands. If you paid by check you can go to your bank and fill out a form that states that you did not authorize the money to be taken out of your account. I know that you did authorize it, but if you explain that services were not rendered your bank can right the form up for you. Then your bank will contact their bank, and get your money back for you. VERY IMPORTANT.... You only have 60 days from the time the money was taken to file this form, and the company will try to stall for time. Also, it might take up to 90 days from the time you file the form to receive your money back. You also might want to close your account and open a new one, because sometimes these companies will double charge you. If you paid by credit card that should be even easier. Contact your credit card company and explain to them that you did not authorize this activity, and they should credit your account. They may want you to either fill out a form that they can send to you, or just write a letter explaining the issue. But it is usually easier to get your money back through your cc company than through your bank. Same thing with the credit card as your bank account. You should cancel the card, and have a new one issued. I hope that this has helped you, and remember to take action right away.
John/Cynthia
Salem,#3REBUTTAL Individual responds
Mon, June 14, 2004
What steps should be taken to attempt to get our money back?