- Report: #1314862
Complaint Review: Ocean Moving and Storage Florida - Pembroke Park Florida
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Author Confirmed
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Ocean Moving and Storage Florida
2810 South Park Road Pembroke Park, 33009 Florida, USA
Phone:
(866) 956-2326
Web:
www.oceanmovingandstorage.com
Categories:
Business Rating:
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Ocean Moving and Storage, Florida Scamming Fraudulent Business Pembroke Park Florida
This is the worst company to deal with on several levels. My move was to be from Florida to Washington State. Owner and staff are unprofessional and yell and hang up on customers, lie, make excuses, intimidate and threaten. Laura (Office Mgr) is rude and hangs up on you. Drivers for the company beg for cash tips for their crew after they load.
Original price quote based on line item inventory is manipulated under the false premise that your cubic measurement has increased (ie: you added items) so they try to pad the original price and get more money. Their scam attempt did not work on me because I had a printed itemized inventory of exactly what was quoted on and the Driver could not manipulate it for a higher price. Security for your things is seriously negligent (broken security cameras proven on police report) . Three families had their things on an Enterprise truck which was then stolen. Broward Sheriff Dept filed a police report showing negligent security and a Detective was assigned to the case to investigate if the truck theft was an inside job. The truck and our things were finally found and the 3 families (me and 2 others) began the "hostage negotiations" for our things to be delivered by Ocean.
Ocean tried to charge me 1495.00 to have my things returned to me at my original address when I said I no longer trusted them with my move and cancelled the delivery to WA. I argued stating that they already had 825.00 for a move from the Bradenton coast--across alligator alley--to Pembroke Park on the Miami coast (Round trip of approx. 554 miles not even leaving the state) and that they should deliver my things back to me at no charge. They refused telling me if they returned my things, it would cost me the remaining money on the original quote. I had to rent a van/gas at my own expense and go pick up my things at the Pembroke Park Office.
The actual place of storage for your things in Florida is nothing more then a small, leaky, dirty industrial storage unit. The original tape and state of the bins/boxes at time of pick-up was not the state in which I found them when I picked them up myself. Some of the bins had been opened and retaped and I found water in one of my bins and damage.
They do NOT use Ocean trucks. They contract with U-haul, Budget and Enterprise to use their trucks for moving instead of Ocean trucks. Sales Reps blatantly lie verbally and in email sending you out of date pictures of new shiny Ocean trucks (which they do not have) assuring you the move will be done in their trucks only and this is repeated on their website to prove they are authentic and should be trusted.
DO NOT trust this company with your things or your move. I have been in contact with the other 2 families and we have all filed official complaints with the United States Dept of Transportation and currently filing with Better Business Bureau. I will be contacting a lawyer and will be suing. This company should not be in business. They scam customers, mistreat customers, and use fraudeulent business practices and definitely are not professional movers.
