mec
Waco, Texas USA,#2Consumer Comment
Sat, November 30, 2013
Both on the website and verbally. Microsoft denies any relationship but declines to take steps to repair their reputation by actively repudiating the claimes of this company.
OTS
LOS ANGELES,#3UPDATE Employee
Thu, May 19, 2011
In an advance, we would like to say that Microsoft sites are not directing customers to our site! Here, it needs to be clear that we are individual organization and running this business successfully with pride and passion more than 10 years. One can easily find about our business in www.omnitechsupport.com website. There is no way, we can pass ourselves off as Microsoft and indeed we never do so.
This person has misunderstood our technician. With hundreds of Microsoft Certified Systems Engineers (MCSE) figuring amongst our OTS technicians, we give remotely managed computer repair services a new complexion. Daily we provide support through remote access and resolve the technical issues on customers computer without any hassle. We never screw up anyones computer by taking remote access and we cannot do so as it is a very transparent process. Whatever our technician does throughout the remote connection that always be visible to the customer. This person does not have
much knowledge about the remote access. One cannot ruin the brand new computer only by taking remote access for few seconds. The system must have malicious software installed or virus affected and thats resulted inoperable machine.
Our technician offered him such a beneficial service plan which could have saved his computer. However, this person was not aware of the status of his own computer. This person is an example who wants all the resolutions for his issues (which may take more time and efforts than expected and also may cost more price than our offered price for the valuable service) without giving any returns.