Complaint Review: OmniTech Support - Los Angeles California

Whether you are Omnitech Infosystems of Mumbai, India or Customer Focus Services of Los Angeles, CA with a large call center in Bangalore, India, it does not in any way diminish the thrust of my argument that you provided me with poor service, damaged my computer, and then could not repair the damage you had inflicted.  The number I called was 1-800-966-9940, which is your main call center number.  You did finally return part of the money I paid, but I had to pay a local Computer Co-op $100 to repair the damage you did to my computer.  And no, I am not a competitor, I was a customer. 

Another thing, you are NOT registered as your Internet information suggests as an LLC in Nevada.  And your registration for your company, Customer Focus Services, LLC was only filed in California on 11/23/2010.  I think that any time you guys get in trouble you play musical chairs with directors, management, legal papers, names, etc.  So, I cannot help but feel that this may be a fly-by-night company.

This person is confusing us with another tech support company, one whose name also starts with Omnitech. In the previous response, we CLEARLY stated that we are Omni Tech Support, along with its parent company, Customer Focus Services (www.customerfocusservices.com), headquartered in Los Angeles, California. There are thousands of customers from our numerous offices in several countries worldwide, who are getting a quality services from us for last 10+ years. Our corporate office address with contact number is as follows:

Customer Focus Services
6380 Wilshire Blvd. Ste. 1610
Los Angeles, CA 90048
Ph.(323) 658-8424
Fax.(323) 653-3374

We are not located in Mubai, India and we are headquartered with offices in Los Angeles, California. As per this persons statement against Omnitech Infosystems , we searched for Omnitech Infosystems and found that there is no company by that exact name. However, Omnitech
InfoSolutions Ltd came up while searching for Omnitech Infosystems and its official website is www.omnitechindia.com, which is also an IT company and, indeed, it is based in Mumbai, India. But,
we at OmniTech Support have no relation with that organization. Readers can easily find the difference between these two companies by visiting their website and our official websites:

www.omnitechsupport.com named as OmniTech Support;

www.fixnow.us named as Fix now.

This person might have called the other company after getting the phone number through online search and just guessed that we were them. We are a BBB-Accredited business for the last 6+
years and we have earned and maintained our A+ Rating. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. That we always do. His unsubstantiated statements about the veracity of the BBB are simply not true.

We ask Rip-off report organization to remove this totally bogus complaint.... one that sounds like it
is from a competitor who cannot match our pricing, professionalism and service.

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If you do not believe me, start by checking out Omnitech Infosystems, one of India's largest companies, based in Mubai, India, with offices in (guess where?) Los Angeles, California.  Nice try, but I am financially savvy about companies.  You can also check with the Corporate Registration Dept. of the Secretary of State's Office in California via the Internet.

Various people tell various customers varying amounts and scare tactics to solicit business.  They also tout their rating from the Better Business Bureau in Los Angeles; however, most ratings are bought and paid for in most bureaus and many bureaus have little incentive to investigate.  Consequently, you really have to be almost a mob-controlled business before a BBB will kick you out.

Indeed, most of my interactions were with people who spoke English with an Indian accent, including one who insisted that it was Friday when it was Thursday, which means that he was across the International Date Line (in India), not in Los Angeles, California.  Yeah, you might want to give your employees a little lesson in Mubai that in the United States, when it's Thursday, it's Thursday all over the country, and the date doesn't change for California.   

First things first.  This person was NEVER a customer of ours. There is no record of anyone named Gee being a customer of ours. He did not pay one red cent and his allegations are baseless. He, obviously, does not understand the
remote-access technical process.

We, OmniTech Support, are not ripping anyone off; we provide cost-effective and beneficial computer repair service to thousands of our customers daily. The way the process works, is that when a customer comes to us with an issue, well run a free diagnosis to help uncover the root of the problem.  Some issues are obvious, such a help being needed in setting up
a home network, but in others, the diagnosis may uncover registry errors or malicious software. Obviously, we are a fee-based solution to our customers needs. As is clearly mentioned on our website, we offer annual and half-yearly
System Assurance plans, which offer great value, in that they not only offer monthly maintenance and tune-ups of a customers computer, but also offer UNLIMITED remote access tech support, for problems, such as virus removal, printer
and network set up, Digital Camera Support and MP3 Support, Windows support, Microsoft Office support, you name it!  If a customer doesnt want a subscription, plan, they can elect to purchase, one-time, single issue support,
which are very affordably priced.

If this customer were real, he was NEVER told that he had to pay $299.99 after letting us to check his computer issue. We neither told him to pay for those programs nor forced him, rather we OFFERRED him a choice of our System Assurance Programs.

Generally, we access the customers computer using a standard and respected remote access tool called LogMeIn which in needed to allow us to be able to check the issue in detail and to work on the customers computer in order to fix the issue. Our process is very transparent and the customer can monitor every step performed by our technician. If they wish, they
can immediately terminate the remote access by a mouse click. Every remote access session is recorded for quality assurance, which means we can also PROVE that we did nothing to this alleged customers computer nor installed any
third party software or programs which could cause any damage to this persons computer.

We do not do any phishing or any other unethical practices, we invite the complainer to provide some details regarding the issue and we would be more than happy to fill him in on what the issue was. We know what we are doing. With hundreds of Microsoft Certified Professionals amongst our technicians, we give remotely-managed computer repair services a new look. We provide resolution for all kind of software issues of Microsoft products. As always, we are here to assist people who need our Microsoft-certified technicians help regarding their any software related-issues at a low and economical cost. We perform our duties in professional manner with pride to help our customers at any time, day or night. Thats why we have earned and
maintained an A+ Rating from the Better Business Bureau.

In response to the well-intentioned #1consumer, we say that we are, indeed, a large organization, headquartered in Los Angeles, California. Omni Tech Support, along with its parent company, Customer Focus Services (www.customerfocusservices.com), has reached out to millions of customers from our numerous offices in several countries worldwide. The initial alleged customer did not pay us anything to check on his issue. We would also like to shade light on our refund policy that might not be known by #1 consumer. If you are our customer, then we always transparently disclose our refund and service cancellation policy BEFORE you sign up for our services. Anyone can find our companys Terms and
Conditions at this link: http://www.omnitechsupport.com/cj/terms.php . We do refund any paid fees in FULL if we fail to resolve a customers issue and if they are not wholly satisfied with our services. However, if any customer wishes to discontinue the service, then a pro-rated refund will be provided.  We always provide thorough clarification for any deduction for charges for services.

Well, if you did not think it was right, why did you buy into it?  Also, I don't think they would go so far as to call themselves "Michael Omni."  Yes, they are made-up names, because they mainly work out of the call center in Mubai, India and the company is Headquartered in that same city.  They have a smaller group in Los Angeles, CA.

You say that Omnitech support does not know what it is doing because your computer does not either perform well or has lost some functionality.  What exactly did they do to your computer?  What could it do before they worked on it versus after they worked on it?  Was this a problem you asked them to work on or was it part of the "optimization" process?

Suggest you call their 800 number and ask for a refund.  May not get all of it, but probably will get some back or refunded as credit back to your credit card.  Then, after that is done, report them to your state's Consumer Office of the Attorney General.