- Report: #1457340
Complaint Review: One Guard Home Warranty - Phoenix AZ
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One Guard Home Warranty
20410 N 19th Ave #200 Phoenix, AZ, United States
Web:
oneguardhomewarranty.com
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One Guard Home Warranty Worst Home Warranty Company Phoenix AZ
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OneGuard is the only home warranty company I have dealt with since becoming a homeowner so it's possible there are worse companies out there. However, our experience with them has varied from infuriating to disappointing to confusing for most of this year. It took their partner technicians months to diagnose our A/C issue during the hottest part of the year and despite record-breaking temperatures, we weren't offered reimbursement to stay at a hotel until I literally begged them to grant it to us.
And if the OneGuard staff wasn't asinine enough, the repair partners they have are equally unprofessional, incompetent, and downright impossible to even talk to most of the time. Even a simple repair to our microwave has taken almost a month and is still unresolved. And OneGuard's response is just "sorry, there's nothing we can do about them." Um, you choose these partners, there's no way you can be oblivious to how awful their level of service is.
There have been a few bright spots--a couple customer service reps were actually empathetic and offered us hotel reimbursement and even a service call reimbursement after I told them we had been visited by the initial technician over eight times and the second technician three times to resolve our A/C issue.Thanks for being human, Veronica and Audrianna.
If you're in the market for a new home warranty company, do yourself a favor and don't choose OneGuard. I can't wait until our last service issue is resolved so I can immediately switch away from them. The photos added show our two most recent service calls: the latest AC issue which they want to charge me a service call fee for since it's 37 days from the repair date and my missing microwave which has been out of commission for over a month due to a keypad issue. Over 30 days to fix a keypad? Yeah laughable, to say the least.
1 Updates & Rebuttals
John
Takoma Park,United States
A better option...
#2General Comment
Mon, August 20, 2018
Don't choose ANY Home Warranty company at all. They are ALL ripoffs. Save your money so you can pay for the repair yourself. You will NEVER make a Home Warranty contract pay. EVER.
Save your money, don't buy "extended warranties," and take care of scheduling repairs yourself. Home Warranty Companies thrive on premiums, not by paying out. They pay for "all covered repairs," then cover nothing. When they DO agree to pay, they'll spend months searching for bottom of the barrell non-professionals to do the repair, and they don't care at all that this is a massive incovenience to the customer. And when the appliance breaks again, they'll blame you or tell you it's no longer covered.
Again- save your money. Home Warranties are a scam.
