- Report: #1192688
Complaint Review: Optics planet - Internet
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Author Not Confirmed
Why?
Optics planet
Internet, USA
Phone:
800-504-5897
Web:
Opticsplanet.com
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Optics planet Opticsplanet.com Bad business pratices. No refund or exchange. Northbrook Internet
Can someone make any progress with an exchange on order 5826338? Please read the notes.
The turnaround time of 10 days to get an exchange processed is ridiculous. I understand a refund takes time but a simple swap shouldn't have to take that long. Jerome at OpticPlanet has been great but I need some there to execute a simple task. The return department should working hand in hand with customer service instead of being in the dark and guessing.
Also, I was promised a price match guarantee for a scope that I found at a reputable merchant for $1799.
Secondly, false advertisement is bad business. There was no prepaid label available to print out for the return.
Rather then placing my frustration on this forum and BBB, I'm hoping that you could help this order be pushed through.
Please don't let it get to that point. Get this taken care ASAP and whip you returns department in shape. This starting to get very irritating.
-Lee
(((redacted)))
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1 Updates & Rebuttals
OpticsPlanet.com
Northbrook,Illinois,
Refund Processed
#2UPDATE Employee
Thu, December 11, 2014
We are very sorry for the issues you experienced with your recent shopping experience. We apologize for the inconvenience and frustration this may have caused.
According to our records, the return and credits totaling $1755.00 were processed 12/09/14 to the original form of payment. They should reflect on your statement shortly.
We truly apologize for the inconvenience and we do hope you will allow us another chance to exceed your expectations.
Regards,
Theresa F.
Operation Support
Customer Care
