- Report: #597528
Complaint Review: O'Reilly's Auto Parts - Elgin Texas
Reported By:
Mikey -
, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
O'Reilly's Auto Parts
Elgin, TX Elgin, Texas, United States of America
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O'Reilly's Auto Parts Poor customer service and extremely rude treatment Elgin, Texas
I had a problem at an O'Reilly Auto Parts honoring its receipt. An O'Reilly employee a short while ago told me that the store takes back parts even if they have been opened and used. I should have no problem returning it as long as I kept the receipt. He raved on and on on how this is a "great mirror" and I didn't need to buy an expensive one. I brought the mirror to test it, it didn't worked out for me, so I brought it, the packaging, and reciept back to a local O'Reilly Auto Parts within the month.
Right off the bat after I brought in my product and asked for a refund, a male associate by the name of Travis rudely stated to me, "It's opened and it can't be taken back." I pointed out that I brought back the part, packaging, and receipt and the associate from the week before stated it was a great product and it clearly is not.
To note, I got help installing the mirror by several people and it still didn't work out due to it's glare and weird angle distortion and it just being an inferior product. A non-O'Reilly auto associate told me straight out that the mirror I brought was inferior and he told me that he puzzled on why any store would even carry this product. "That associate should have sold you a mirror based on your car and not something cheap like this. It just doesn't work." I brought another mirror from this particular dealership and I have no problems with my new mirror.
I asked to speak to the O'Reilly associate's manager, and he stated that the manager wasn't in. I asked if I could get the manager's name and when she would be in. The associate rolled his eyes and swore under his breath very loud for me to hear, "God d**nit". I told him he didn't need to be rude to me. He told me that I wasn't listening, and I told him that he wasn't listening to my question on why it was so hard for him to give me his manager's name. I was also told that a receipt doesn't guarantee anything by him. He was basically ranting and raising his voice to me. I was just dumbfounded, not just because of the crude treatment, but also because a store didn't honor its receipt.
I don't understand what I did to deserve such outright rude, unprofessional customer service. I'm still not sure what to think of it. I would rate an "F" minus for customer service and professionalism with this location.
5 Updates & Rebuttals
Cody
Alvin,Texas,
U.S.A.
Jeff, are you blind?
#2Consumer Comment
Fri, April 30, 2010
Jeff,
You are either trolling the OP or an idiot; maybe both.
The OP stated that he did return the product WITH a receipt.
Grow up and learn to read.
Jeff
Manda,Nebraska,
U.S.A.
No, you really are the jerk
#3Consumer Comment
Fri, April 30, 2010
I know exactly what I'm talking about. I also know that in the past any time I've had a complaint with O'Reilly counter people and complained about it, the company has fired them and I've gotten personal calls from regional and national staff.
I buy tons from NAPA, Autozone, and Advanced at different shops and that has never happened with them.
YOU sir, are to blame for not being intelligent enough to keep your receipt. I know 16 year olds who are more responsible than you.
Mikey
USAYou're the jerk, Jeff
#4Author of original report
Wed, April 28, 2010
The whole point was that the associate could have done it, but refused to and still had no reason to. He was being nasty to me and difficult. The truth needs to be known because a company employing rude customer associates is uncalled for. I'm innocent in this case and I'm glad I made the report :)
Be quiet Jeff since you seem to be an idoit and have no clue what you are talking about.
Jeff
Manda,Nebraska,
U.S.A.
They treated you right, but you have irreprably hurt them.
#5Consumer Comment
Wed, April 28, 2010
Consider that they treated you right, but this report will never go away and will cost them thousands of dollars.
You're a jerk.
Mikey
USAHappy to report a good experience
#6Author of original report
Wed, April 28, 2010
I'm happy to report that I have spoken to a manager and gotten a refund. :)
