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  • Report:  #439299

Complaint Review: Our365 Growing Family First Foto - St Charles Missouri

Reported By:
- Hillsboro, Oregon,
Submitted:
Updated:

Our365 Growing Family First Foto
3613 Mueller Road St Charles, 63301 Missouri, U.S.A.
Phone:
800-620-8474
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
I ordered a package deal of photographs and got a so called free mug with it. However when I got the photos they where out of focus and blurry including the mug. I called them several times and they said I would have to send the photos back to them to get a refund minus the shipping and handling, problem is that it would also cost me shipping and handling to send them back to them. They also charged me for the free mug if I got a refund on the photos. I called the credit card company to dispute the charges which I had to supply a letter from another photographer stating that the pictures where of poor quality. The credit card company said the merchant disputed the refund and I would have to pay for the mug and send the pictures back.

Rond2

Hillsboro, Oregon

U.S.A.


1 Updates & Rebuttals

Ravenslvr

Grand Prairie,
Texas,
U.S.A.
baby blur

#2Consumer Comment

Mon, June 01, 2009

i had mine done.the newborn hospital pics were great but when he was 6 weeks they came to do a free 8x10 shoot.the pic,reshoot b/c something was wrong with the first shoot, was blurry.i have 8x10s of pics i took and they look great.pic from them is blurry.baby wasnt even moving

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