Complaint Review: Overstock.com - Midvale Utah

Overstock contributed to 50k loss to our business  and nearly closed our business as well as discriminated against me personally as a customer on their site. I have been a selling custom furniture on Overstock and a customer for 4 years. Both were amazing experiences to say the least. A very large company with management and executives who have no idea what is going on there. As a seller of customer furniture, I gave Overstock 100’s of thousands of dollars a year in pure profit and good reviews, no kidding.

As a buyer I was sent a credit card by Overstock without applying and prior had spent nearly a thousand dollars. I had orders that I was told shipped and never did and I proved it. I canceled the order when the agent verified it had not shipped and they still tried to make me keep it, and make me pay to return it even when I proved it didn’t ship. I sent 20 emails explain what was wrong and they were ignored and I was told even though I don’t have the item when I get I will need to pay $160 to return it. I had already bought a new desk and received while they still didnt know where the original was but insisted I pay for it.

When we sold our hand-made to order furniture on Overstock we had to make all orders out of pocket. This is thousands of dollars a week, then hope to get paid on time by Overstock on time which rarely happened, fees fees and no payments made on time and the right a amount, EVER. And sometimes they screwed completely and never paid us while letting customers keep free furniture. I 3k sofa but when I wanted to return a $400 desk that I didn’t have the demanded I pay to return it while I had proved it had not even shipped out.

When we shipped our products via Overstocks shipping carriers we had over 50k in lost, stolen or damaged merchandise that nearly closed our business. I sent emails, made calls and pleaded to the CEO, President and any upper management persons that might have cared and listened, nobody did, nobody cared they made excuses and people tried to simply put it back on us to save their jobs. We had unreal damage done to our business. I even found out the manager of one carriers had our stolen sofa in his living room they did nothing but forced us to continue using them. They didn’t care about our loses they didn’t care about paying us they didn’t care about anything. Often they even cancelled orders mid-shipment after we made them by hand to order for people.

Every single week we had to fight to get what was owed to us, Overstock never listened or cared huge issues and when we found them out and called them out on all the problems and proved every single one and the money they still owe us then they cancelled my credit card and kicked us off their site as power sellers that sold 50k a month for them, like that! Yes they took my personal buyer experience as a customer and discriminated against me and then kicked us off their selling site. This business has issues like you wont believe, their executives have no idea what people are doing to customers and partners. They didn’t even care after pleading that they were going to be responsible for the closing of our business because of their issues. I have all my emails to prove this, and my efforts to reach people even via LinkedIn because the people we had as help never cared and did their best to hide their incompetency.

Do not sell her or buy in Overstock. I use to sell furniture Overstock I made them over 300k year, because they marked up items over 1k for their greedy profit and most of the time never paid us correctly. The took complete advantage of people who sell on their site and Zero accountability.

 After a year of their shipping carriers we were forced to use stole and damaged over 50k worth of our future we had financial issues. I brought all these issues to a head even to the President, they still took no responsibility and just kept threating to kick us off the site if we kept making issue of our loses and issues caused by the dysfunction of their poorly managed business. We made all orders out of pocket sometimes spend 10k a week to fill order that paid us 2k the next, all kinds of fess lost items you name it.

We still tried to work through but they are a mess their customer service is horrible and again we started losing money. We don’t have this issue ever on Amazon or Wayfair, Ever.

Next thing I know I get a credit card for 3k from them, never applied so I bought some items including a new desk to work on mostly their account. I was sent an email stating it shipped. The tracking didn’t work and I had to plan on my old desk being sold and out, well based on the ship date even though it had no tracking since I’m in this business I knew it would be here in a week, a week no tracking I called Customer service I sent chat message emails you name it all I got was a cut paste reply. Then I forced a person toc all the manufacture and they in fact verified it never shipped, I said I don’t want it I don like being lied to. I filled a refund 3 times they ignored it and I ordered a new desk, it showed up like normal and I took it and liked it, I bought a cabinet for it too, a week later they tell me the other desk is here to be delivered. I said I canceled that I don’t want it, they said I had to take it or pay $160 to return it, are you kidding me. On top I ordered a knife holder it came broken, I order a phone case that said it fit my phone, not even close. I left normal reviews I sent angry message to customer service because after explaining to 10 different people wasting hours of my time nothing at all was done to accommodate or say sorry either than sorry your right that first desk never shipped even though they said it did. Don’t trust the shipping carriers they will steal, loose and damage 70% of all orders this is a true stat.

To make this even more amazing, they cancelled my credit card too only because I left real reviews of my experience. Then they discriminated against me and kicked us off the site as a selling partner that made them a lot of money due to their huge markups. So I have had nothing but issues with his company and I don’t suggest anyone to buy or do business here, you will regrets it all.