- Report: #494110
Complaint Review: Oxi-Berry - Hollywood Florida
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Oxi-Berry
3007 Greene St. Hollywood, 33020 Florida, United States of America
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Oxi-Berry Lifeberry, Nutritionalsupp, Healthmember, VH Access, FWM Labs Inc. Ordered "Trial" for $ 1,95 and my credit card was charged $ 302.06 instead by 5 "different companies" Hollywood, Florida
I ordered the "Trial package" for Acai Berry for $ 1.95. I looked on their website if there was any catch but when I saw that i was just authorizing a charge of $ 1.95 I did not worry too much.
I always thought that what matters is the amount that you authorize when entering the credit card number. First I only saw that charge of $ 1.95 on my credit card bill but then the next one showed another $ 302,- (a total of 8 charges). I had not placed another order and I remember that the postal carrier tried to deliver 2 packages that I refused to accept. These packages did not even show a sender, just some name like "shipping center" or something similar.
here is my credit card statement after I ordered the "Sample" for $ 1,95:
Lifeberry 08/10 $ 87.13
Nutritionalsupp 08/03 $ 58.71
Healthmember 08/10 $ 7.14
Oxi-Berry 08/19 $ 1.95 (this charge was already showing up in the previous
CC statement)
Oxi-Berry 08/19 $ 2.00
Oxi-Berry 08/19 $ 83.18
VH Access 08/19 $ 3.24
Nutritionalsupp 08/20 $ 58.71
I don't remember that I signed up for anything and never saw anything that would say that I would get charged anything else than the $ 1.95
When I called the credit card company to dispute these charges they were familiar with this company and asked me "did you read the terms and conditions ?" I don't remember if there were any terms and conditions on their website but I believe that this is rediculous: there should be some laws that require to make it clear how much the cardmember is going to be charged. Where are the limits to these games ? Is it possible to hide a link for "terms and conditions" somewhere on the website linked to 1000 pages of fine printed and to tell the customer that he signs up for 799 internet services by ordering the sample for $ 1,95 ??????
When I called the number for "healthmember" (888-779-5303) the guy told me: you signed up for access for our internet site and the service is non-refundable.
I always thought that what matters is the amount that you authorize when entering the credit card number. First I only saw that charge of $ 1.95 on my credit card bill but then the next one showed another $ 302,- (a total of 8 charges). I had not placed another order and I remember that the postal carrier tried to deliver 2 packages that I refused to accept. These packages did not even show a sender, just some name like "shipping center" or something similar.
here is my credit card statement after I ordered the "Sample" for $ 1,95:
Lifeberry 08/10 $ 87.13
Nutritionalsupp 08/03 $ 58.71
Healthmember 08/10 $ 7.14
Oxi-Berry 08/19 $ 1.95 (this charge was already showing up in the previous
CC statement)
Oxi-Berry 08/19 $ 2.00
Oxi-Berry 08/19 $ 83.18
VH Access 08/19 $ 3.24
Nutritionalsupp 08/20 $ 58.71
I don't remember that I signed up for anything and never saw anything that would say that I would get charged anything else than the $ 1.95
When I called the credit card company to dispute these charges they were familiar with this company and asked me "did you read the terms and conditions ?" I don't remember if there were any terms and conditions on their website but I believe that this is rediculous: there should be some laws that require to make it clear how much the cardmember is going to be charged. Where are the limits to these games ? Is it possible to hide a link for "terms and conditions" somewhere on the website linked to 1000 pages of fine printed and to tell the customer that he signs up for 799 internet services by ordering the sample for $ 1,95 ??????
When I called the number for "healthmember" (888-779-5303) the guy told me: you signed up for access for our internet site and the service is non-refundable.
1 Updates & Rebuttals
K.Ring
United States of AmericaHello
#2UPDATE Employee
Thu, November 12, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-407-3685 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
