Complaint Review: Pan The Man Apparel - Boston Massachusetts

I have had the displeasure of dealing with an individual who portrays himself as a slick young entrepreneur, with loads of famous friends and a gorgeous Audi as props.  We have done work before, as I believe I was the only service in the area that would take his work, and who knows who else he burned.  It's always a rush job with this particular client.  2-3 screen printed designs, all over 3 colors, on a total of 8 tees, next day or same day service.

I usually take only cash for rush jobs such as this.  The last order I printed for him was a 24 hour rush job, for a total of 24 tees and 5 total designs each over 3 colors.  I am mentioning the amount of colors and quantity because if you are in my screen printing industry you will know these as sample printing, which is very costly and not an easy job especially with the time constraint.  This last order was for a total of $1,500.00, and I took $200 cash for a deposit.  I broke our policy because we had done work before, and he always paid no issues.

I took the remaining $1,300.00 by check.  This was the worst mistake, ever.  The guy picked up the goods, said thank you and gave me a check for the balance, and went on his way.  When we cashed the check, the thing bounced for lack of funds available.  When I contacted Pan Brian Wilson, he stated that he removed funds from the account that the check drew from.
 When I asked why, he stated that because I did not have one of the designs completed in time, which I admit one design was one hour late), he wasn't going to pay anything.  His excuse was because I had cost him over $3,000.00 for a photographer that was wasted because there was a tee missing.

I offered to deliver the last tee shirt, which was one hour late, to the photo shoot when it was completed.  He declined the offer at the time and said he would return the next day to grab it.  So when I confronted him on the phone about this, he said that he could not use the good I printed for him, and therefore he didn't feel obligated to pay me for my work.

A huge problem with his reasoning is that I found marketing photos on his companies Face book page, using the tees I had printed a day earlier.  The shots were of the exact tees I had printed, and that he deemed useless. These photos are more than proof that the goods were of use to him.

I argued with the MAN for several emails, detailing my side of the transaction, and his lack of professionalism.  This was of very little help.  He is very pompous and was very quick to reply with the stereotypical "talk to my lawyer".  He states that I do not have anything in writing.  I guess he doesn't consider the check he wrote a binding contract to pay the funds written on it.  

I offered to remove $300.00 from the balance for the missing tee, but he would only agree to giving $200.00 total, which is a ridiculous $1,100.00 deducted from the balance.  This guy has no remorse, and I have the feeling he has burned many a bridge in his wake.  I just want the money I was promised for the work we supplied.  The job took a whole day of work, which was unscheduled and delayed our production a day and cost overtime for my one press operator.

On a side note, his designs are nothing original or intelligent in any way.  The guy is just a trust fund brat with the cash and attitude to match.  He is from the financial world, and probably sees clothing companies and says "hey, I could do that".  He should stick to real estate, because the lack of creativity and artistry is quite evident.  Also, he is way late with the American Apparel graphic tee shirt trend.