- Report: #102281
Complaint Review: Paradise Cleaners - Golden Colorado
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Paradise Cleaners
14799 W 6th Ave Golden, 80401 Colorado, U.S.A.
Phone:
303-279-9403
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Paradise Cleaners ripoff dry cleaning, the clerk DID NOT inform me that the silk items would cost DOUBLE what regular items would cost. Golden Colorado
I went to Pardise Cleaners with 11 pieces of clothing to be dry cleaned. I had found a coupon online and decided to give them a try. The dry cleaner I usually go to charges $1.50/item but they don't do specialty items (silks, beaded items, etc) so I decided to go to Paradise because I had a coupon.
Upon dropping off the clothing the clerk DID NOT inform me that the silk items would cost DOUBLE what regular items would cost. I dropped them off on a Tuesday and the clerk told me they would be ready by Friday (my normal cleaners provides next day service). I told her that that was a long time and they had to be ready by Thursday morning. That's about the only thing they did right!!!!!!
I proceed to pick up the clothing on Thursday and present my 20% off coupon. The clerk rings me up and informs me that my grand total, with 20% off, is $96.96!!!!! Are you KIDDING me?!?!?! I took a sport coat in that usually costs $1.50 to clean at my regular cleaners, and they charged me $7.65. Same with a teeney weeney halter top; usually a $1.50 and they charge me $8.05. Gimme a break!!!!
Upon dropping off these items the clerk should have informed me that it was going to cost me a 1/3 of my monthly CAR PAYMENT to have these items cleaned. I WILL NEVER GO THERE AGAIN!!!!! You can not tell me that this price is justifiable. It is a complete RIP OFF and the service was bad as well. When I questioned the second clerk about the cost she mocked me by saying that I should "pay attention to the tags on the clothes I buy". That is ridiculous and no way to handle business. I will be giving my business to another cleaners.
Kari
Denver, Colorado
U.S.A.
Upon dropping off the clothing the clerk DID NOT inform me that the silk items would cost DOUBLE what regular items would cost. I dropped them off on a Tuesday and the clerk told me they would be ready by Friday (my normal cleaners provides next day service). I told her that that was a long time and they had to be ready by Thursday morning. That's about the only thing they did right!!!!!!
I proceed to pick up the clothing on Thursday and present my 20% off coupon. The clerk rings me up and informs me that my grand total, with 20% off, is $96.96!!!!! Are you KIDDING me?!?!?! I took a sport coat in that usually costs $1.50 to clean at my regular cleaners, and they charged me $7.65. Same with a teeney weeney halter top; usually a $1.50 and they charge me $8.05. Gimme a break!!!!
Upon dropping off these items the clerk should have informed me that it was going to cost me a 1/3 of my monthly CAR PAYMENT to have these items cleaned. I WILL NEVER GO THERE AGAIN!!!!! You can not tell me that this price is justifiable. It is a complete RIP OFF and the service was bad as well. When I questioned the second clerk about the cost she mocked me by saying that I should "pay attention to the tags on the clothes I buy". That is ridiculous and no way to handle business. I will be giving my business to another cleaners.
Kari
Denver, Colorado
U.S.A.
2 Updates & Rebuttals
Tlk
Harwick,Pennsylvania,
U.S.A.
Getting what you paid for?
#2Consumer Comment
Fri, October 24, 2008
Dry cleaning is an ever growing business. People pay more for their clothes, so it just goes to reason they would naturally be paying more to maintain their clothes. Didn't your parents ever tell you, you get what you pay for? And if I paid $1.50 for a whole piece of clothes to be cleaned and pressed, and bagged, I sure wouldn't expect much. The hangers and bags cost more than $1.50. I have worked in numerous dry cleaners over the past almost 30 years. I have done the drycleaning and spotting, but moreso the pressing end of it. It's not an easy job let me tell you. The pay leaves something to be desired for sure. And not just anyone can walk in off the street and do it. That is skilled labor and for this $1.50 cleaners to make a profit he must be using slave labor at @ .25 cents an hour. The prices you suggested are actually low compared to what they charge in my area. Here in the Pittsburgh, Pa area there is one dry cleaners that charges $7.00 to have a mens dress shirt cleaned and hand pressed. Funny thing though, you would not belive how many of those suckers I pressed in a day. I thought these people were crazy for paying those prices. I never would. Now as for that coupon? Most cleaners will only accept a coupon on dropoff, not pickup of your order. And ALL dry cleaners give you a reciept with the prices listed right on it when you drop your order off (especially if you are a one-timer or a newcomer), so you can see exactly what they are charging for everything. Regular customers sometimes get a "quick service" bag to use compliments of the cleaners. It was at this point you should of stopped and requested your clothes back, because your clothes really aren't worth the money you spent on them. Maybe it would of been cheaper to buy new clothes than to take them to a reputable, proffessional dry cleaner that is worthy of working on silks and other delicate garments. I pressed at least 8 long fancy dresses myself just today. Each one was probably at least $12 in cleaning and pressing, maybe more. So if you think you got ripped off I feel sorry for you. I was just jumping around on the internet looking for tayloring prices when I came across this article, so I suggest you do the same, and you will see you really did get a good deal. I know of a customer at the $7.00 shirt place that their normal monthly dry cleaning bill is over $1,600. No I didn't make a mistake. I guess she really likes her clothes and wants them to stay looking like new so she doesn't take them to the one price cleaners down the street where you pay up front. Yes we have them too, but hardly no one uses them here. Pressers take pride in their work and quality cleaning and pressing is not cheap. At least not in the 2008. Maybe it was back in the 60's but unfortunately time does not stand still. If it did, I'd still be paying $0.27 per gallon of gas. Inflation is a part of life and it ain't leaving any time soon......
Cory
San Antonio,Texas,
U.S.A.
Should Have Checked The Prices Before Hand
#3Consumer Comment
Thu, August 05, 2004
You should have checked the prices before hand. You knew there was a difference between regular clothes and specialty items. They have those crappy $1.50 cleaners here. You have to pay in advance. There has to be a reason why your regular cleaners don't do specialty items. Did you think just because Paradise does specialty items, you could get them at the same price? No, better yet $1.50 less the 20% coupon. It was the clerk's job to say"Sport Coat-$7.65","teeny-weeny halter top-$8.05". Then the clerk should have asked you what your car payment is, gone back in totaled the bill, come back outside and said"Mame, that will be 1/3 of your car payment. Give us a friggin break. I've taken my clothes to the $1.50 place, they come back reeking of dry cleaning solution, I've had the shirts come back pressed with one button up and one button down. They passed a bunch of new laws concerning the use of chemicals and many of the cheap places are in violation of EPA, state, and local laws. Not saying all the expensive places aren't. Anyone with half a brain knows silk items are expensive to clean and every cleaners I've ever been to has just that posted. Or , did you go inside or sit out in your car and wait for the clerk to walk out and "fetch" your cleaning.
