- Report: #328663
Complaint Review: Paul Miller BMW - Wayne New Jersey
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Paul Miller BMW
1040 Route 23 North Wayne, 07470 New Jersey, U.S.A.
Phone:
973-696-6060
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Paul Miller BMW Paul Miller sold me an X3 with internal electrical problems Wayne New Jersey
My father bought a 2004 BMW X3 from Paul Miller and for the longest time the vehicle has been electrically malfunctioning. The recurring problems are window and sunroof malfunctions. The operations will often not work properly, leaving either the windows or the sunroof partially open and exposing the vehicle's inside to all kinds of possible damage. In addition to these issues, at one point the radio malfunctioned where the entire system froze up and displayed "phone" on the front panel of the stereo. It's odd that a vehicle is NOT equipped with any bluetooth or mobile phone setups would do such a thing. The vehicle has been brought in for these problems countless numbers of times, especially over the past year. I wrote BMW North America and asked for written materials pertaining to their standards for lemon laws on BMW's and they refused. This vehicle has cost me more than my living expense and it is still not performing up to par according to BMW standards. It is obvious that Paul Miller and BMW are trying to brush me off, especially with my warranty expiration coming up in a month's time. They were very eager and quick to collect our signatures and money at the time of sale, and now that problems are arising, they are doing everything in their power to give me the run around. The service manager at Paul Miller in Wayne is probably the most wretched higher up in their food chain. I have been mistreated and lied to, mostly because I am a female. I guarantee if I were a man, or at least the spiteful wife of a rich man, I would not behaving these issues. BMW has rules and regulations of their own to follow for vehicles that are constantly brought in for the same problems. They have restricted me from being able to take advantage of those options.
Didar
West Paterson, New Jersey
U.S.A.
Didar
West Paterson, New Jersey
U.S.A.
1 Updates & Rebuttals
Locaite
West Paterson,New Jersey,
U.S.A.
They have refused to give me the Satisfaction Surveys also...
#2Author of original report
Fri, April 25, 2008
In addition to treating me and me vehicle like garbage, Paul Miller has also stopped contacting me for the Custer Satisfaction Surveys that they are supposed to do after every single service visit. Gee, I wonder why this is so? Because they know that I will give zeros (unfortunately you can't give anything less than a zero) and this will cause severe cut backs to those nice fat bonuses they get over there. Did you know that those a*****e good for nothing managers make like over $150k annual easy?!? For what? Hey Paul Miller, you hiring? I can treat people like s**t for $150k a year! Oh, and what's up with that white trash lady at the front desk at the service department? Bleach blonde bimbo mom with tattoos on her neck. Nice way to represent BMW, idiots! SEND ME MY d**n SURVEYS ASSHOLES! Have a nice day! :)
