Complaint Review: Paypal - North San Jose Innovation District of San Jose California

Case ID PP-D-12717708 [email protected] Thu 8/2/2018, 1:18 PM

We are writing to let you know one of your buyers opened a case for this transaction. The buyer didn't receive a refund or credit.

Here are the case details:

• Buyer's name: David Paup
• Buyer's email: paup[email protected]
• Buyer's transaction ID: 0AV65535TT592791N
• Your transaction ID: 8LV04759MG2951830
• Transaction date: June 25, 2018
• Transaction amount: $16.98 USD
• Disputed amount: $16.98 USD

If you have any additional information to help us resolve this case, please log in to your PayPal account and go to our Resolution Center to send it to us by August 12, 2018.

Nothing wrong with this, so I contacted the buyer to find out what's going on:

Subject: Hi David Paup.

  Hi, you open the dispute case with me. I shipped plants to you, you received it and now after more then 2 month you open that case. That's wrong? You bought from me 2 plants 5" + up Autumn Clematis Vine Paniculata White potted fast growing. Just remind you might forgot about that purchase. You bought it 06/25/2018. Please explain. Thanks.   Nadia   Sent: Thursday, August 2, 2018 5:39 PM

To: 'Nadia Kluger'

Subject: RE: Hi David Paup.   Nadia,   We are so sorry.  Our VISA bill said Pay Pal.  I didn’t remember using Pay Pal so I checked the account and it said no transactions had been made.  We will call Capital One and tell them right away.   Loreen

Subject: Re: Hi David Paup.   OK, thanks. I understand, it’s happened to me too when I payed by credit card instead Paypal. Thanks. I hope they close the case.  

To: 'Nadia Kluger'

Subject: RE: Hi David Paup.   Nadia,   We contacted Capital One.  This is what they told us:  As per dispute procedure by Visa/MasterCard, we have already processed a charge reversal back to the merchant and cannot reply the charge without the merchant’s response to the reversal.  There are two ways we can handle our need for a response from the merchant. 

1.  We can wait for them to respond to our reversal.  If they respond, we will reapply the proper reversal procedures. 

2.  You may contact the merchant directly and request that they contact their bank to follow the proper reversal procedures.   We are so sorry for this confusion.  I thought when we called them they would just reinstate the charge.  However,  they seem to have a set of rules that have to be followed so it looks like you will have to contact them.  Let us know if we need us to do anything else.   Loreen   I called to paypal many times talk to an angens: Ezalda, Albert, Mailen, Rod superwiser.... Also I send them answers from Loreen to [email protected] about this case PP-D-12717708   And today I got again email.  

Dear Nadezhda Kluger,

One of your buyers opened a case for this transaction. This means the buyer has asked their financial institution to reverse the money for this transaction.

We want to help you, and we are disputing this case with your buyer's financial institution.

Here are the case details: 

• Buyer's name: David Paup
• Buyer's email: [email protected]
• Buyer's transaction ID: 0AV65535TT592791N
• Your transaction ID: 8LV04759MG2951830
• Transaction date: June 25, 2018
• Transaction amount: $16.98 USD
• Disputed amount: $16.98 USD

The disputed amount has been debited from your PayPal account because of the following reason(s):

• This chargeback type was not covered under Seller Protection.

In addition, you have been debited a $20.00 USD chargeback fee.

We understand you may not have been expecting this chargeback. If this debit has made your PayPal account balance negative, please log in to your PayPal account and add money to your PayPal balance.

If the financial institution decides the case in your favor, we'll notify you when the payment is returned to your PayPal account.

We'll email you if we need any further information from you.

Thank you for your patience during this process. We appreciate your business.

You can find additional information and tips about buying and selling safely on our Business Resource Center. After you log in to your PayPal account, click Tools, and then click Business Resource Center under "Grow your business."

Sincerely,

PayPal

 In addition, you have been debited a $20.00 USD chargeback fee. What??? I called and I didn't have clear answer from paypal what I charged for $20 if it was not my mistake at all.

What paypal doing?.. collect the money from customers in there own favor?? They charge me but I do not have on my account any charge amount, they just took it. And If I do not remember I might not notice. They just withdrow the money. Look at the picture.

I do not trust that company and will look other company to work with and you supposed to do the same to be sure paypal don't ever take the money from you without your concern. They probably took the maney from us many times who knows?? Any company checked paypal yet?