- Report: #1468043
Complaint Review: PayPal - San Jose CA
Reported By:
kattattak -
Riverside, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
PayPal
2211 N First St San Jose, 95131 CA, United States
Phone:
408-376-7400
Web:
https://www.paypal.com
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PayPal, PayPal refunded the purchase price of an item in the amount of $379.79, after the eBay buyer's account was suspended, and the USPS provided proof that the return package was sent to a different address other than my own. San Jose CA California
On October 20, 2018, I initiated a Buy it Now listing on eBay for an Intel CPU The listing may be found here: https://www.ebay.com/itm/173599359684?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649.
After purchasing my item on 10/21/18, the buyer (qbws_us_2iimstaxd) (ShaLong Wei) paid for it in the amount of $379.79 using Payal registered name Cheng Gu Wen, via PayPal. I sent the item on 10/21/18, and it was delivered to San Diego at the following address on 10/24/18:
ShaLong Wei
325 W Washington St Ste 2937
San Diego, CA 92103
United States
This address is a postal Shortly between the time the item was purchased and the item was delivered on 10/24/18, the buyer's account was suspended by eBay due to a pattern of suspicious activity.
On 10/30/18, Mr. or Ms. Wei filed an "item is not as described" complaint with PayPal. In order for the buyer to receive a refund, the buyer is required to return the item directly to the seller. I did not receive the package, although USPS tracking indicated that the package was delivered 11/6/18. I also filed an appeal with PayPal on 10/31/18.
I subsequently contacted the Post Office by using the "Where is my package" feature. The USPS opened up case HQ140367136. I was contacted by Ms. Regina Hernandez and Mr. Frank Lemos, manager of customer service at the Riverside Post Office. They were able to provide me with the information that indicated that the package was not addressed to me, but instead, to a different address in my zip code. Unfortunately, although USPS has the address to where the package was delivered, they were unable to provide me that information, in order to protect the recipient at the alternate address. However, PayPal requires proof of the location where the package was delivered in order to refund my money.
Despite the fact that PayPal can easily obtain information from eBay that the buyer's account has been suspended, and that the Post Office provided a letter on letterhead that advised that the package was not delivered to my address, PayPal decided the dispute in the buyer's favor, and refunded their money.
Mr. Frank Lemos and Ms. Hernandez of the USPS would be happy to assist in anyway that they can. The may be reached at (951) 788-4058. Please refer to case HQ140367136.
I see this mail labeling fraud and other loopholes that have been written about all over the Internet, and it appears that fraud can easily be committed through the USPS or other shipping companies with ease. I would also like to mention that this type of fraud occurs to both buyers and sellers on eBay.
