- Report: #148342
Complaint Review: PC Richard & Son In Bayside NY - Bayside New York
-
Author Confirmed
Why?
PC Richard & Son In Bayside NY
42-99 Francis Lewis Blvd Bayside, 11361 New York, U.S.A.
Phone:
718-224-1780
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PC Richard & Son Credit Card Fraud, Poor Deceptive Sales practice Bayside New York
Dear Sir/Madam:
We just experienced a very unpleasant sales situation in your PC Richard and Son Bayside branch and possible attempted consumer credit card billing fraud.
We will pursue 2 avenues of legal action if this is not taken seriously. We will complain to the BBB if this issue is not taken care of promptly for poor customer services we experienced for the several times we visited the store. Additionally we will notify the police and small claims court for the additional charges on our credit card on goods we never purchased.
My family just bought a printer/scanner at Bayside branch for around $99 on June 10. We opened a new PC Richard credit card account under my mother's name to buy it. The saleman's "James" was not that familiar with the HP product inside, so we asked him what else do we need, then he said "Everything is included." He also promised to get us some discount for getting a new PC Richards card, but he later said no. So our final purchase was the printer/scanner and 2 toners(1 color/1black). When we opened the printer/scanner package, we discovered the USB cord was missing. Salesmen should normally know about their products, but we thought "James" was a new saleman.
We had to return to the same store to get the USB cord included. Later in our SECOND visit, we asked for "James" but the front desk people first said,"Oh he's on vacation!" We insisted that we see him immediately. He reluctantly came to fix his sales problem, but he said that the USB cord is not included, so this contradicted what he said during our purchase. In the second purchase, we returned our 2 toners, and purchased the USB cord at 24.99 (4 times the price at Circuit City), since we just wanted to enjoy using the printer/scanner.
To our shocking surprise, our credit card bill shows that we made a new purchase $455.14 instead of an credit of
-$19.51
There is no record in our credit card for our exchange during our second visit despite our receipt clearly showing our exchange taking place. When we visited the store for the THIRD time to rectify the credit card bill, they tried to check the reference number of the product of the "unpurchased" item. To their surprise, the PC Richards manager in charge told us that the item was not even in their store. The manager told us they will take care of this problem and call us on Monday.
Due to the suspicious nature of all of these transactions, we will give your company headquarters several days to completely rectify this problem. After this timeframe, we will definitely notify the proper authorities.
Frankly, after listening to every second sentence which was a lie, we did not enjoy the shopping experience. Furthermore, I am really suspicious that the saleman or even the whole store is misappropriating your companies funds. I really think you might have to audit and inventory that store and fire that saleman for misrepresenting your brand name.
Kyung
LITTLE NECK, New York
U.S.A.
We just experienced a very unpleasant sales situation in your PC Richard and Son Bayside branch and possible attempted consumer credit card billing fraud.
We will pursue 2 avenues of legal action if this is not taken seriously. We will complain to the BBB if this issue is not taken care of promptly for poor customer services we experienced for the several times we visited the store. Additionally we will notify the police and small claims court for the additional charges on our credit card on goods we never purchased.
My family just bought a printer/scanner at Bayside branch for around $99 on June 10. We opened a new PC Richard credit card account under my mother's name to buy it. The saleman's "James" was not that familiar with the HP product inside, so we asked him what else do we need, then he said "Everything is included." He also promised to get us some discount for getting a new PC Richards card, but he later said no. So our final purchase was the printer/scanner and 2 toners(1 color/1black). When we opened the printer/scanner package, we discovered the USB cord was missing. Salesmen should normally know about their products, but we thought "James" was a new saleman.
We had to return to the same store to get the USB cord included. Later in our SECOND visit, we asked for "James" but the front desk people first said,"Oh he's on vacation!" We insisted that we see him immediately. He reluctantly came to fix his sales problem, but he said that the USB cord is not included, so this contradicted what he said during our purchase. In the second purchase, we returned our 2 toners, and purchased the USB cord at 24.99 (4 times the price at Circuit City), since we just wanted to enjoy using the printer/scanner.
To our shocking surprise, our credit card bill shows that we made a new purchase $455.14 instead of an credit of
-$19.51
There is no record in our credit card for our exchange during our second visit despite our receipt clearly showing our exchange taking place. When we visited the store for the THIRD time to rectify the credit card bill, they tried to check the reference number of the product of the "unpurchased" item. To their surprise, the PC Richards manager in charge told us that the item was not even in their store. The manager told us they will take care of this problem and call us on Monday.
Due to the suspicious nature of all of these transactions, we will give your company headquarters several days to completely rectify this problem. After this timeframe, we will definitely notify the proper authorities.
Frankly, after listening to every second sentence which was a lie, we did not enjoy the shopping experience. Furthermore, I am really suspicious that the saleman or even the whole store is misappropriating your companies funds. I really think you might have to audit and inventory that store and fire that saleman for misrepresenting your brand name.
Kyung
LITTLE NECK, New York
U.S.A.
3 Updates & Rebuttals
Eugene
LITTLE NECK,New York,
U.S.A.
My mother did use her driver's license card to make her credit card
#2Author of original report
Sun, July 03, 2005
I don't know where my counterrebuttal went, but my mother showed her driver's license card to make her credit card. Now, unauthorized charges are placed on her card. She is furious why transactions are put there that she was not familiar with. She has receipts to prove her actual transactions? Man from Arizona, who the hell are you???
Eugene
LITTLE NECK,New York,
U.S.A.
My mother did register through them
#3Author of original report
Sun, July 03, 2005
My mother was present to register and open her credit card using her driver's license. She was the victim because either she looks like a vulnerable elderly. I am not that kind of person. Did you actually read what happened in the story above? Who the hell are you rebuttal man????
Holly
Chandler,Arizona,
U.S.A.
Who should be reported as fraud?
#4Consumer Comment
Sun, July 03, 2005
Are you kidding with me? You want to report PC Richard and Sone for fraud, but in the next sentence you admit to opening an account in your mother's name to pay for the items? Although I agree, PC Richard and Son is a common fraud merchant and people who steal credit cards or bust out accounts LOVE to visit them, I don't think you should be opening an account with them, especially in your mother's name. Ever hear about identity theft?
