Pinzoo.com
Glendale,#2REBUTTAL Owner of company
Thu, March 08, 2012
Dear author and readers,
I am the President of the company and I am writing in response to your recent post regarding the difficulty he encountered in receiving your minutes. Firstly, I would like to apologize for any inconvenience this may have caused you.
We take extra safety precautions to insure that the purchases made on our site are made by the actual credit card holders. If you received a message about our representatives having to contact you, there must have been an issue with your payment where the bank did not approve the initial transaction. It is also possible that the information entered did not match the information you had with your issuing bank. This may have partially been the reason for the delay in your order.
You mention that most online retailers do not require a confirmation phone call. You are correct. However, most online retailers deliver goods to your door and the receipt of delivery (i.e. your signature) is their proof of purchase against possible fraudulent chargebacks. In contrast, there are other online companies, our competitors, that may ask you to fax in a utility bill to validate your identity - we don't do that. If all information entered matches up with the issuing bank, the orders will go through "automatically" and "instantly". You fault us for not reasonably mentioning the possibility of a follow-up phone call. But any reasonable person would expect that there may a hold-up on their order processing if there are issues with their payment transactions where the bank declines the charge.
You also accuse us of having paid people to leave us positive feedbacks - this is not true. We did not pay over 20,000 Ebay members and 5,000 Facebook members to leave us positive feedbacks over almost a 10 year span.
Our customer approval process has saved shoppers tens of thousands of dollars in unauthorized transactions and has stopped thousands of fraudulent activities. These extra systems were put in place to protect our members, not to cause them hardship and to make it difficult for them to make purchases on our site.
In today's online climate where customer service is being outsourced to foreign countries, we have retained our customer service department in-house in the USA and offer live support 7 days a week. We are available by phone 365 days a year and stay open through all national holidays including Christmas and New Year. We also offer Live-Chat on every one of our web pages for our members that may not have access to a telephone.
I urge you to contact us toll-free at 1-888-697-4696 and ask for Klodya. She is aware of this order and can assist you in reaching a satisfactory outcome. You can also ask for me, my name is Edwin. In the meanwhile, we'll continue to try to reach out to you as our past attempts have been unsuccessful.
Yours Truly,
Edwin Janaslani, President.