- Report: #530936
Complaint Review: PODS - P.O.D.S. - Portable On Demand Storage - Internet Internet
Reported By:
liz -
Internet, Internet, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
PODS - P.O.D.S. - Portable On Demand Storage
Internet, Internet, United States of America
Phone:
8662294120
Web:
www.pods.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PODS - P.O.D.S. - Portable On Demand Storage Portable On Demand Storage No prorate of monthly fees, no ball park time for pick-up or delivery, VERY expensive to have container moved Internet
PODS seems like a good idea, but they are very hard to work with. I had a few problems.
First, PODS does not prorate rent. I called to ask about this (I am using 11 days out of the month), and I was told that it was written plainly in the contract. Well, here's what the contract says:
Paragraph 2: "Term. Monthly. ... Tenant must pay the Lessor a monthly rent in advance, without deduction, prior notice, demand or billing statement, in teh amount set forth on the attached Addendum. Tenant must pay, in advance, at least one month's rent. Tenant will not entitled to a refund of any prepaid rent under any circumstances."
Not so "plain" and clearly a RIPOFF.
Second, PODS cannot guarantee when the POD will be delivered, and couldn't even give a general idea of time. Major bummer b/c I am trying to have movers help me unload the POD. Also, it costs to have the POD delivered each time - almost $70 per delivery. I paid to have it delivered the first time to load, and now I'm paying to have it delivered again to unload.
Third, the shipping costs to ship the POD are ridiculously expensive. RIDICULOUS. Do not pack your POD and expect that you can afford to have it shipped anywhere! I wanted to have my POD shipped from CA to FL and I was told that it would cost over $7500. And PODS doesn't have to do anything other than put the POD on a truck and drive it. I am moving my stuff with ABF for half that price.
First, PODS does not prorate rent. I called to ask about this (I am using 11 days out of the month), and I was told that it was written plainly in the contract. Well, here's what the contract says:
Paragraph 2: "Term. Monthly. ... Tenant must pay the Lessor a monthly rent in advance, without deduction, prior notice, demand or billing statement, in teh amount set forth on the attached Addendum. Tenant must pay, in advance, at least one month's rent. Tenant will not entitled to a refund of any prepaid rent under any circumstances."
Not so "plain" and clearly a RIPOFF.
Second, PODS cannot guarantee when the POD will be delivered, and couldn't even give a general idea of time. Major bummer b/c I am trying to have movers help me unload the POD. Also, it costs to have the POD delivered each time - almost $70 per delivery. I paid to have it delivered the first time to load, and now I'm paying to have it delivered again to unload.
Third, the shipping costs to ship the POD are ridiculously expensive. RIDICULOUS. Do not pack your POD and expect that you can afford to have it shipped anywhere! I wanted to have my POD shipped from CA to FL and I was told that it would cost over $7500. And PODS doesn't have to do anything other than put the POD on a truck and drive it. I am moving my stuff with ABF for half that price.
2 Updates & Rebuttals
Clearwater,
Florida,
U.S.A.
Florida,
U.S.A.
PODS Enterprises, Inc Response
#2UPDATE Employee
Thu, March 04, 2010
We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.
Thank you
[email protected]
(888) 776-7637 ext. 6303
PODS Enterprises, Inc.
The Best Moving & Storage Idea Ever.
Edgeman
Chico,California,
U.S.A.
While I do agree...
#3General Comment
Mon, November 30, 2009
I do agree that it is very expensive to have a POD shipped but I'm afraid that PODs is very clear about not prorating the rent. From the very quote that you have provided I can see two instances of the tenant being informed that they must pay a monthly rental fee in advance and that there will be no deductions.
