- Report: #128423
Complaint Review: Premier Premium Communications - Bedford New Hampshire
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Premier Premium Communications
Bedford, 03110 New Hampshire, U.S.A.
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Premier Premium Communications illegal long distance billing - illegal installation of dialer on computer Bedford New Hampshire
DO NOT PAY THESE THIEVES - BELOW IS A COPY OF THE RECENT BBB REPORT - IF YOU FEEL YOU WANT TO CALL THEM FOR A CREDIT, THE # BELOW SEEMS TO GET A RESPONSE. (800-918-9057)
The report that follows has been obtained from sources deemed to be reliable and is not to be used for sales or promotional purposes. The Better Business Bureau reports on members and non-members. Membership
in the BBB is voluntary and members must meet and maintain BBB stan-dards. If a company is a member of the BBB it is stated in this
report.
GENERAL INFORMATION
This firm first came to our attention 11/04/2004.
NATURE OF BUSINESS
According to information on the company website, the company provides billing solutions for clients with audiotext services, videotext services, long distance services, pay per view websites and other telecommunications services.
CUSTOMER EXPERIENCE
Based on BBB files, this company has an unsatisfactory record with ^the bureau due to unanswered complaints and a pattern of complaints concerning credit or billing disputes.
When assessing complaint information, please consider the company's size and volume of transactions. Please understand that the nature of complaints and a firm's responses to them is often more important than
the number.
The following data concerns complaints processed by the BBB since the firm's file opened in November 2004 or over the last thirty six months, whichever is less.
The Bureau received 874 complaints against this company during it's three year reporting period.
These complaints concerned:
Sales Issues (4)
Advertising Issues (1)
Customer Service Issues (391)
Credit or Billing Issues (478)
They were closed as:
^ Resolved (336)
Unresolved (24)
The company addressed the disputed issues and exhibited a good faith effort to resolve the complaint (13)
No Response from the company (501)
Of the total complaints in 36 months, 873 closed in the last year.
ADDITIONAL BUSINESS NAMES (DBA)
INTERCOSMOS MEDIA GROUP
NATIONAL ONE
ONE WEB DIRECT
PPC
ADDITIONAL ADDRESSES & PHONE NUMBERS
800 918-9057 ADDITIONAL NO
OTHER COMPANY MANAGEMENT
MARK BURTON
JOHN WRIGHT
ADDITIONAL FILE INFORMATION
The United States Postal Inspection Service in Fort "Worth Texas has
reported to the BBB "A federal search warrant was executed on Dec. 13, 2004 at the office of Bill It Direct. Bill It Direct was doing the mailing of invoices and receiving of mail for Premier Premium Communications, One Web Direct and National One Telecom. The owner of Bill It Direct signed an agreement containing a Cease and Desist Order to stop mailing the invoices and allow all ail addressed to the above three names and received after Dec. 13, 2004 be returned to sender."
The USPIS has also informed the BBB "all mail received after December 13, 2004 will be returned to sender with a sticker on the front advising "Returned to Sender due to violation of Postal False Representation Law.""
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three year reporting period and are provided solely to assist you in exercising your own best judgement. Information contained in this report is believed reliable. Reports are subject to change at any time.
Marie Pate, Director of Operations
Better Business Bureau at Ft Worth
[email protected]
Jan
Worcester, Massachusetts
U.S.A.
The report that follows has been obtained from sources deemed to be reliable and is not to be used for sales or promotional purposes. The Better Business Bureau reports on members and non-members. Membership
in the BBB is voluntary and members must meet and maintain BBB stan-dards. If a company is a member of the BBB it is stated in this
report.
GENERAL INFORMATION
This firm first came to our attention 11/04/2004.
NATURE OF BUSINESS
According to information on the company website, the company provides billing solutions for clients with audiotext services, videotext services, long distance services, pay per view websites and other telecommunications services.
CUSTOMER EXPERIENCE
Based on BBB files, this company has an unsatisfactory record with ^the bureau due to unanswered complaints and a pattern of complaints concerning credit or billing disputes.
When assessing complaint information, please consider the company's size and volume of transactions. Please understand that the nature of complaints and a firm's responses to them is often more important than
the number.
The following data concerns complaints processed by the BBB since the firm's file opened in November 2004 or over the last thirty six months, whichever is less.
The Bureau received 874 complaints against this company during it's three year reporting period.
These complaints concerned:
Sales Issues (4)
Advertising Issues (1)
Customer Service Issues (391)
Credit or Billing Issues (478)
They were closed as:
^ Resolved (336)
Unresolved (24)
The company addressed the disputed issues and exhibited a good faith effort to resolve the complaint (13)
No Response from the company (501)
Of the total complaints in 36 months, 873 closed in the last year.
ADDITIONAL BUSINESS NAMES (DBA)
INTERCOSMOS MEDIA GROUP
NATIONAL ONE
ONE WEB DIRECT
PPC
ADDITIONAL ADDRESSES & PHONE NUMBERS
800 918-9057 ADDITIONAL NO
OTHER COMPANY MANAGEMENT
MARK BURTON
JOHN WRIGHT
ADDITIONAL FILE INFORMATION
The United States Postal Inspection Service in Fort "Worth Texas has
reported to the BBB "A federal search warrant was executed on Dec. 13, 2004 at the office of Bill It Direct. Bill It Direct was doing the mailing of invoices and receiving of mail for Premier Premium Communications, One Web Direct and National One Telecom. The owner of Bill It Direct signed an agreement containing a Cease and Desist Order to stop mailing the invoices and allow all ail addressed to the above three names and received after Dec. 13, 2004 be returned to sender."
The USPIS has also informed the BBB "all mail received after December 13, 2004 will be returned to sender with a sticker on the front advising "Returned to Sender due to violation of Postal False Representation Law.""
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three year reporting period and are provided solely to assist you in exercising your own best judgement. Information contained in this report is believed reliable. Reports are subject to change at any time.
Marie Pate, Director of Operations
Better Business Bureau at Ft Worth
[email protected]
Jan
Worcester, Massachusetts
U.S.A.
1 Updates & Rebuttals
Anthony
San Antonio,Texas,
U.S.A.
Correcting bogus billing
#2Consumer Suggestion
Tue, January 25, 2005
I also was billed, twice, for bogus charges to the U.K. from Premier Premium Communications. My phone service provider charged me as well. I contacted my phone provider and explained the situation. The charges on my local phone bill were reversed back to Tellis, and no payment was made to Premier Premium. Have not heard anything else on the matter. I also completed the on-line complaint forms for different agencies I found on this site. DO NOT pay these people anything! Thanks, everyone, for the great information located within these pages.
