- Report: #1456375
Complaint Review: Presidential Van Lines - South Daytona Fl
Reported By:
Wanda -
City of Westlake, FLORIDA, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Presidential Van Lines
2239,1910 South Daytona, 32119 Fl, United States
Phone:
386-333-1447
Web:
http://presidentialvanlines.co/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Presidential Van Lines They misrepresented themselves as a moving company instead of being a broker. South Daytona Fl
DO NOT USE THIS COMPANY!!!! OFFICE STAFF IS NOT HELPFUL AT ALL. I AM AN ARMY VET AND HAVE MOVED MANY TIMES WITHOUT INCIDENT. THESE FOLKS ARE SCAM ARTIST. WE SURVIVED HURRICANE HARVEY, BUT THIS EXPERIENCE WAS SO BAD THAT IT IS TRULY HARD TO COMPREHEND. WE HAD SO FEW ITEMS THAT SURVIVED HURRICANE HARVEY AND WE PUT OUR TRUST IN THIS COMPANY TO DELIVER OUR ITEMS SAFELY.
THEY ARE A BROKER AND NEVER REVEALED THIS UNTIL WE HAD ISSUES WITH CAPITOL ONE MOVERS THAT PICKED UP OUR LOAD. CAPITOL ONE DRIVERS TRIED TO INTIMIDATE US BY TRYING TO MAKE USE PAY MORE MONEY UPFRONT WHEN THEY ARRIVED. I CALLED PRESIDENTIAL AND THEY WERE ABSOLUTELY NO HELP. CAPITOL ONE MOVERS WERE RUDE AND EXTREMELY UNPROFESSIONAL. THEY DID NOT WANT TO TAKE CERTAIN ITEMS. IT WAS A HORRIFIC EXPERIENCE.
I COULD NOT GET A CLEAR ANSWER ON WHERE OUR ITEMS WERE STORED OR AN EXACT DATE FOR DELIVERY. WE PAID $1200 FOR STORAGE AND WHEN OUR 1/2 of OUR ITEMS ARRIVED, THE BOXES WERE DESTROYED ALONG WITH THE ITEMS PACKED INSIDE. ANOTHER SET OF MOVERS CAME TO OUR HOUSE TO DELIVER OUR ITEMS BUT STATED THEY WERE ONLY DRIVERS AND COULD NOT ASSEMBLE ANYTHING NOR COULD THEY TAKE OUR ITEMS TO THE SECOND FLOOR.
THESE MOVERS ASKED FOR ADDITIONAL MONEY TO TAKE ITEMS TO THE SECOND FLOOR. THEY HAD NO EQUIPMENT AND STATED THEY WERE NOT PROFESSIONAL MOVERS. WE RECEIVED ONLY PART OF OUR ITEMS AND WHEN i CALLED PRESIDENTIAL VAN LINES, THEY STATED THAT WE COULD FILE A CLAIM FOR MISSING AND DAMAGED ITEMS. THIS IS OUTRIGHT THEFT. I AM NOW FACED WITH ONLY HALF OF OUR SEVERELY DAMAGED ITEMS AND PRESIDENTIAL VAN LINES ASKING US WHY DID WE PAY THE DRIVERS.
THEY HAVE ACCEPTED NO RESPONSIBILITY FOR HIRING CAPITOL ONE VAN LINES AS MOVERS NOR FOR NON MOVERS DELIVERING ONLY HALF OF OUR SHIPMENT. THIS HAS BEEN A NIGHTMARISH EXPERIENCE. I am being bounced back and forth between the movers and the broker. I want my stuff no .60 per pound. I will have to pursue legal action because they are non responsive. I SAY AGAIN "DO NOT USE EITHER ONE OF THESE COMPANIES.
