- Report: #251449
Complaint Review: Prime Time Tickets - Chicago Illinois
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Author Confirmed
Why?
Prime Time Tickets
1025 W. Addison 3rd Floor Chicago, 60613 Illinois, U.S.A.
Phone:
888-777-6006
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Prime Time Tickets SHADY BUSINESS PRACTICES Chicago Illinois
Purchased ticket to cubs game by mistake. Company was willing to cancel and refund order, but only if I purchased the correct date from them. Once I said I did not need another ticket, there was no refund on a ticket purchased that morning online. I was told no refund because he had to pay fees for the internet sale, even though there were no shipping fees, and no handling since the purchase was just made, and the ticket was to be picked up at their office.
I was treated rudely on the phone and told that it was my mistake, so my problem, and that it didnt matter if my future business was lost. I only lost 38.50 on the deal, and the company will probably turn around and resell the same ticket for $50 at the game, but I will certainly never patronize their business again, and would recommend others to avoid as well.
Brenda
Kenosha, Wisconsin
U.S.A.
I was treated rudely on the phone and told that it was my mistake, so my problem, and that it didnt matter if my future business was lost. I only lost 38.50 on the deal, and the company will probably turn around and resell the same ticket for $50 at the game, but I will certainly never patronize their business again, and would recommend others to avoid as well.
Brenda
Kenosha, Wisconsin
U.S.A.
1 Updates & Rebuttals
Prime Time Tickets
Chicago,Illinois,
U.S.A.
Customer agreed to Terms which include NO CANCELLATIONS OR REFUNDS
#2UPDATE Employee
Mon, September 29, 2008
Our company policy, which is clearly posted on our website, states: "Since tickets are a one of a kind item and not replaceable there are no refunds, exchanges, or cancellations on any order once it is submitted to us." We tried to help the customer out by making an exception to this rule for her by allowing her to cancel for a fee or switch to another date.
