Complaint Review: PromoteROI.com - Beverly Hills Ca

Sad to say that during the Thanksgiving holidays, I placed a call on 11/17/18 to have edits made to my Facebook business page. I had to wait on hold for over 40 minutes which is why I sent an email, after voicing my complaint to the representative, that I was no longer interested in their service and I was goiing to discontinue uing Promote ROI. I have been told that I have to speak to a representative to discontinue in an email - no it is not necessary. I sure as heck don't have 40 minutes to risk waiting every time I call. An email was acknowledged that they knew I was not happy.

On 2/25 I called to request a refund on the charges to my credit card. The representative tried every way possible to deny that would happen. I asked for her supervisor to call me which she said she would leave notes to make happen. On the 27th, I again called to ask for assistance and the representative said she saw the notes for the supervisor to call. Today is 3/6 and I have  no contact from Promote.POI. So I called again and waitedd over 45 minutes and the representative I spoke with had no notes of the previous calls. Her supervisor was out to lunch but would call me. I looked at my phone and told this representative I had been on the line for 1 hour 3 minutes!

I receive an email stating they cancelled my account as of today and would not issue a refund after I sent copies of the discontinue email notice dated 11/17/18, as well as my initial Ripoff Alert complaint and the Glassdoor employee comment. The nameless "supervisor" elected not to call me and said I could do whatever I needed to but not to expect a refund. I get another email stating I spoke with the supervisor and I respond back to the email that I was supposed to speak with the "supervisor" who was out to lunch - so there are some very suspicious activities going on now.

I encourage you to see this employee heads up link below about Promote.ROI. They operate similarly to Z_7, another California based company I had problems with billing. PromoteROI does not send emails when they withdraw automatic payments. This is sneaky and you should avoid any company that operates that way. The agent who I coresponded with early in October during the second trail run is no longer with the company. I have submitted a complaint to the Better Business Bureau as well. I gave this company every chance to remedy the problem as I did in the first instance. Their business relations skills are lacking. Feel free to email me for questions.

https://www.glassdoor.nl/Reviews/Werknemer-review-Promote-RVW17248860.htm

My initial complaint to Ripoff Alert:

https://www.ripoffreport.com/reports/promoteroicom/beverly-hills-ca-90210/promoteroicom-failed-to-perform-as-expected-and-refused-to-refund-my-initial-purchase-on-1445967  

This should be considered an update as the original complaintant and I have to say that as a business owner with an extensive business background, I understand employees can make mistakes and some decisions are very costly to recover from. A representative named Jay reached out to me late July and wanted to understand where they failed and what they could do to repair a lost client and/or exceed my expectations. My belief is when someone takes time out to hear customers express how they feel and they "own the problem", I am much more open to resolve the situtation, hope they can grow positively and build from this experience so as to never repeat the trivial cost I incurred. Long story short, the employee that handled my problem incorrectly is no longer with the company and my case is being used as a training example for future representatives on how to treat clients.

I applaud the "exceeding the client expectations" mindset demonstrated by Jay and his generous offer to make up for the experience. Firstly, he offered to refund my charge and I can confirm that it took place. Secondly, I will be testing out his new marketing program for an upcoming residential property listing I have and we will see how well it works. Finally, it is quite refreshing to see that there are some business operators who take on their job responsibilities with a professional approach and attitude. I can say that I would faithfully restore PromoteROI.com's reputation to reputable, honesty and integrity-minded and you are welcome to contact me to inquire about how well their marketing product worked for me.