- Report: #867276
Complaint Review: Publishers Billing Assoc - Internet
Reported By:
William -
Bethesda, Maryland, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Publishers Billing Assoc
97503 Internet, United States of America
Phone:
707 266-6673
Web:
publisherspayment.com
Categories:
Business Rating:
(0)
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Publishers Billing Assoc mailing with misleading statements to elicit subscription payment, issued bad check for refund. Internet
This company sent what appeared to be a billing statement for a magazine subscription renewal. My wife thought it was legitimate, and sent a check. When we received a second billing asking for more money, I looked it over more thoroughly and realized that they were not an authorized agent for the magazine. I called their customer service and demanded that they cancel and refund our money ($24.98) We received a check drawn on JP Morgan Chase Bank, account number 421487906, for $4.98. The company claimed a $20.00 fee for cancellation. We deposited the check, but it was returned for insufficient funds and our account was charged $17.48 which included a $12.50 charge for a returned item. Phone calls to Publisher's Billing Association are routed to music on hold for about ten minutes, then a recorded message states that because of a high volume of calls I should try again later. As a test, I called at 2 AM and got the same treatment.
