- Report: #1465439
Complaint Review: Pura Vida lifestyles - Cancun Q.Roo
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Pura Vida lifestyles
Blvd. Kukulcán Km. 7, Zona Hotelera Cancun, C.P. 77500 Q.Roo, Mexico
Phone:
1 888 318 8295/1-800-6816
Web:
https://www.puravidalifestylestravel.com/home
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Pura Vida lifestyles Pura Vida Lifestyle/Ice Rewards They misled me into believing that we could travel anywhere in the world for $$499 a week and the Free Cruise was not free Cancun Q.Roo Mexico
We were on vacation in Cancun in Feb 2016. The resort had given us a 'deal' online, provided we attended a 3-4 hour seminar, where they were trying to sell us timeshares. To attend was mandatory or we would be charged the full fee for our vacation, not the discounted rate.
At the seminar they were trying to sell us a very expensive package. ($100,000) payable in installments. When we refused, they called us into a separate room and offered us a cheap package, a vacation package, where they promised us a 'free' cruise and for a fee of $499 U.S. to stay anywhere in the world in their hotels and resorts for upto 8 guests. In Mexico, there is an all inclusive fee per person.
We paid a total of U.S.$ 3,395;; after paying a downpayment of $1247, the balance was paid in installments.
This included a membership with ICE REWARDS. Which promised a $1000 credit for each of us on our next cruise. I registered with ICE REWARDS and they convinced me to upgrade to a VIP membership, which I also paid in installments. The $2000 imaginary dollars we could only use a percentage towards a cruise, about $300 when I asked. Complaning about misleading me got me nowhere.
Everytime I tried to book with Pura Vida or Ice, the dates were not available. When I tried booking a hotel with ICE for travel to London this year, the cheapest room was $100 per night for what looked like a 3 star hotel. I finally booked a hotel in London for Canadian $100 through Air b and b which has free membership. I would like my money back from both parties. They have misled both me and my wife into signing up.
1 Updates & Rebuttals
Dean
Phoenix,Arizona,
United States
I will expose them
#2UPDATE Employee ..inside information
Fri, November 30, 2018
The parent company (I.C.E. Gallery) has its corporate office in Scottsdale, AZ. The way they have been able to continue ripping people off is to get you to retract or withdraw any formal complaint. They don't care if you stand on a street corner or take to the internet telling everyone about what a corrupt company they are just so long as you don't follow through with a formal complaint with the FTC & the Arizona State Attorney General. The reason for this is because it's all about the numbers.
As long as the number of formal complaints stays below a certain percentage of the overall monthly enrollments, then the AG & FTC have no reason to look any further. An important fact I'd like to bring to light though is how they are violating the consumer protection act countless times daily and they train all new account managers to break this Federal Law or face termination. It's called no "cross-branding". The reason for this is to sell the same member the same membership several times under different brand names as if they were competitors.
In fact, here is the actual example of how the FTC defines "deceptive": Deception practices Edit In a letter to the Chairman of the House Committee on Energy and Commerce, the FTC defined the elements of deception cases. First, "there must be a representation, omission or practice that is likely to mislead the consumer."[11] In the case of omissions, the Commission considers the implied representations understood by the consumer. A misleading omission occurs when information is not disclosed to correct reasonable consumer expectations.[11] Second, the Commission examines the practice from the perspective of a reasonable consumer being targeted by the practice.
Finally the representation or omission must be a material one—that is one that would have changed consumer behavior.[11] The simple FACT that sales agents are forbidden to acknowledge the direct connection of the different brands should be reason enough alone for investigation. However, until then, anyone that has been a victim of this network of lying thieves should inform both the AZAG and the FTC. Oh, I almost forgot, they do most of there booking through Expedia and Travelocity. Let that sink in for a minute....
