- Report: #431505
Complaint Review: Qwest Communications - Denver Colorado
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Qwest Communications
www.qwest.com Denver, Colorado, U.S.A.
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Qwest Communications BAD SERVICE; BILLED WRONG AND WON'T FIX; UNFAIR COLLECTION PRACTICES! BEWARE! Denver Colorado
I was a Qwest customer for many years (both residential and business) but after my experiences with them I would NEVER sign up for their service again! First of all, when we moved we signed up with Qwest for both internet and home telephone service. We bought the internet modem outright (they said that would save us money in the long run versus renting it), however every month they would charge us a "rental fee", which would mean we would have to spend 1/2 hour on the phone with customer service every month to get this removed! The internet service was terrible and very intermittent. We had some financial hardship due to a death in the family and got 30 days behind on our Qwest bill (we were going to catch the bill up the following month), but without even so much as a letter of warning they sent our account to a collection agency and tacked on a $250 "cancellation fee"! We just got off the phone with the collection agency and they were EXTREMELY rude and unwilling to work with us, citing that they could not send us a copy of our original contract (which is in direct violation of the Fair Debt Collection Act) and my husband ended up in a scream-fest with them. We were trying to PAY them, not weasle out of the bill in bankruptcy like most people! So RUN, don't walk, from Qwest! Side note: we signed up with Comcast and so far they have been good.
Greeley mom
Greeley, Colorado
U.S.A.
Greeley mom
Greeley, Colorado
U.S.A.
1 Updates & Rebuttals
Jim
Sioux Falls,South Dakota,
U.S.A.
Several things happened
#2UPDATE EX-employee responds
Thu, April 02, 2009
The reason why you were charged a rental fee is that when the original order was written they did send you the purchase modem but due to a programming error they charged you the rental as well. Complex billing or a loyalty rep should have taken the usoc off and issued credit for you for the time you had this rental fee on there and should have been a simple one stop call and would have been had I handled the account. Second for the term fee what that was was the months bill for internet as well as the termination fee for the internet being shut off and eventually removed from your account for nonpayment. The collection agency was not the answer to call. The CMC department should have been the ones contacted because there is a glitch in the system at times that directly sends these to collection agencies. You probably did not get a letter notifying you were late because there is a certain limit placed on accounts based upon credit history so the account can "slide" til it hits that limit. But usually when a bill is not paid they will cut off extra services starting with tv or internet and then go to long distance and then go to phone itself. I would have also called CMC and made payment arrangements because if the account just got shut down like that then there was no arrangement made and there was probably a bad payment history on the account. As far as the intermitant internet service it was either a line problem in the house or the fact that the modem sent was defective or it could have been the distance from the internet node. As you get further away the signal degrades and goes down in strength to the point it disappears and I am guessing it was the lines in the house or more likely your distance from the internet node. Especially if the service offered was 1.5 MB. Then more than likely it was distance. If it was a higher speed then it was a bad circuit in the node or your lines. Rarely to be honest was it ever the modem. Hope this helps even though you went to Comcast. Just a suggestion.
