- Report: #909494
Complaint Review: radioshack - pico rivera California
Reported By:
maryhelen -
montebello, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
radioshack
8725 washington blvd pico rivera, 90660 California, United States of America
Phone:
5629493556
Web:
radioshack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
radioshack the sales person would not honer my warranty,I still have a six month on it,I am 81 and on a walker. pico rivera, California
I am a 81 year old woman who on 07-10 2012 went to radioshack to replace a phone for the hearing impaired for my brother who is 86.I have never had this problem with a warranty before,they are telling me that I have to leave a e-mail address.I have made exchanges on warranties before at the montebello store with no problem,Sirs,I am imobile.My warranty is still valid until 1/21/2012.please consider our problem. I had to ask for a chair to sit down when I went to your store ,we are with out a phone My brother needs his phone back without all of this confusion. thankyou julia montebello calif
4 Updates & Rebuttals
wickedlette
United States of AmericaWarranty Policy
#2UPDATE Employee
Mon, October 15, 2012
I apologize for your inconvenience, but it is not standard practice to allow exchanges outside of the initial 30-day Return window, and can only be done at the discretion of a manager. An employee can actually get fired for in-store swaps when the problem is supposed to be handled by the warranty, so there is no solution to your problem other than to make an insurance claim.
As far as the employee asking for an email, this is only one of the ways to recieve your gift card. You can request to receive the giftcard by post mail, but it takes up to 2 weeks, versus the 5-7 days for a card delivered via email. I don't know if the employee reiterated this to you when you asked, but it is also listed in the broucher you should have recieved at the time of purchase.
In regards to your request to have a chair to sit in, we have been taught to wait until the customer either asks for somewhere to sit, or shows immediate medical signs of needing to sit down. It is not common practice to offer seats to customers, as it can come off as offensive to some customers who are headstrong and won't admit to needing rest. Our stores also aren't set up to allow lounging, and any chairs can be considered a fire hazard, so we try to avoid havig them on the floor if at all possible.
The Outlaw Josey Wales
Golden Meadow,United States of America
voiceofreason
North Carolina,United States of America
Assuming she meant 1/21/2013
#4Consumer Comment
Tue, July 10, 2012
I am assuming she meant 1/21/2013 is the warranty expiry date.
Let me guess. Some little head in the store insisted she give an email address and the lady has no email address.
Yo, Radio Shack, work with the lady here. Don't be petty jerk wads.
coast
USAwarranty has expired
#5Consumer Comment
Tue, July 10, 2012
Your warranty expired almost six months ago. Radio Shack sells inferior quality products so you may want to consider a different store for your replacement phone.
