- Report: #573485
Complaint Review: Raymond Avenue Veterinary Hospital - Pasadena California
Reported By:
Callin BS -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Raymond Avenue Veterinary Hospital
959 South Raymond Avenue Pasadena, 91105-3225 California, United States of America
Phone:
(626) 441-1137
Web:
www.petslovingvet.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Raymond Avenue Veterinary Hospital Pasadena Pets Healing Arts Center --Non-Delivery Of Services Paid For--- Pasadena, California
Report Attachments
My dog was due for a fecal exam to test for parasites. On January 27th 2010, Raymond Avenue Veterinary Clinic took the fecal sample I submitted and charged me $40. Nearly two weeks later and asking about it four times, Amber admitted that the test was never given and the fecal sample had been lost. After a few attempts to get around doing giving a refund, Amber claimed the $40 refund would be mailed out that day, February 9th. When it didn't come, my 5th attempt to correct the issue was made when I spoke to the office manager, Sara. Again a promise of a refund was given. It's been nearly one month and they have been given 5 chances to rectify the mistake, yet they are full excuses and false promises. They did not do the test, won't give back the money and the worst part is that my dog didn't get the test that could save his life---and they don't care.
