Complaint Review: Redrock RV LLC Scott Berning - Pella Iowa

On February 6, 2014, I leased a Class A motorhome vehicle from Redrock RV.  This motorhome was in such a poor condition that it should have never been put on the highway.  We planned a trip from Iowa to Mesa, Arizona and from the moment we took possession of the motorhome there were problems.  For the 3 days prior to our trip the motorhome was parked in my driveway.  During this time the furnace began to malfunction.  I contacted Mr. Berning regarding this problem prior to departure.  Instead of him sending a repair person or offering to assist with the problem he replied that cold weather would cause these types of problems.  We continued to experience severe lack of heat problems throughout the trip...and this was especially hard on my 92 year old mother who accompanied me and my brother. Mr. Berning would offer nothing other than telling us to have the furnace fixed and he would reimburse us whatever he thought was fair.  What?  This is not our motorhome...this is his responsibility.

The next big problem to occur was a blow out  of the rear dual tire near Hollister New Mexico.  Redrock RV was to provide roadside service but when we called that number they said the owner had to be contacted to authorize roadside service and he could not be reached. We finally reached Scott Bernum by text and he stated for us to call a local repair company and for us to purchase a new tire and he would reimburse us ...this was $290 out of pocket. (what? this is his RV having the problems due to his poor maintenance).

When we finally made it to Arizona, two days later than anticipated due to furnace  probems and tire blowouts, I stepped out of the motorhome and could not get back in.  The door latch broke locking my 92 year old mother inside.  She was hysterical and suffers from clautrophobia.  My brother had to remove and replace the entire door lock mechanism,  not to mention driving around Phoenix to find one that would fit the motorhome.  This at a cost of $105.00....again, whose RV is this?  We payed almost $2500 in rental fees for the two weeks and expected the vehicle to be in a maintained condition.

In addition there were constant minor problems:  (1) The dining table bench sides fell apart when trying to convert it to a bed. (2) te door steps would not completely retract under the RV aking it hazardous when passing other vehicles (3) the windshield wipers would not dispense fluid; (4) the drivers window was sealed shut and we could not open when going through toll booth areas; The latches for the motorhome outside compartments were all broken and the underneath storage compartments were useless because the bottoms were falling out.

We supplied Mr. Berning with receipts for repairs and have requested reimbursement but to date he has not done anything to correct this siutation.   My brother and I worked to return the vehicle in better condition than when we received it, thoroughly cleaning it, removing all dump waste and re-winteriing it with anti-freeze.  All this at our own labor and expense.