- Report: #303032
Complaint Review: Relocation Van Lines - Chicago Illinois
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Relocation Van Lines
2333 W Nelson St Chicago, 60618 Illinois, U.S.A.
Phone:
773-248-3788
Web:
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Relocation Van Lines And Moving.com horribly unqualified interstate mover Chicago Illinois
We have a horrible moving experience with relocation van lines (in chicago) in early 2007. Our move is from chicago to bay area, california
Here are the things went wild:
1) overcharge
On the day for the pick up at chicago (around Jan 22rd, 2007), employees from relocation van line tried hard to over charge us for the "packing" by couple of hundreds dollars. Even though the packing charge was stated to be included in the estimation. We refused the over charges, but they insisted that we pay them $80 or so in extra, otherwise they can't pack for us. So we paid for the overcharge.
2) use subcontractors without noticing customer
The employees of the company kept telling us that they are a "direct" mover, they will use their own truck and deliver it to us with their own employee. This turns out to be a total lie. And a nightmare.
Basically they subcontracted it out to different movers along the route. And used a mover in San Jose to deliver our belongings.
3) Illegally label items from 2 household with same "job number"
When they packed our stuff, they put a label on each item. The label has a "job number" on it. It's the way to tell which item is belong to which household. Because their staff is not sufficiently trained (most of them hardly speaks English), they use the SAME job number on our stuff with a family move to seatle.
So when it comes to the delivery in ealry Feb 2007, they unloaded all the stuffs from that seatle family to our house!!!!
4) Rude employees, careless handling of items
When they finally get our items back from seatle (middle of Feb), they just show up at our door on a heavy rainy day. We told the movers (from the subcontractor) that the weather condition doesn't permit them to unload items, they agreed but stating that their boss force them to do it. And if we refuse to accept the items, they will simply pile them up on the street!!!!
So we have to let them "dump" our belongings soaking wet into the house. After the dumping, the movers simply left, they didn't assemble any furnitures for us as stated in the contract.
5) refuse to compensate on damges and losses
We found that many items such as the mattress of bed is missing, and many furniture parts (such as legs of tables) damaged/lost. For mattress, they said that they made a mistake again and it's on the way from california to New York!!! We ask them either to compensate our loss of the mattress as they have failed the 10 business delivery promise or pay us to live in hotel before matress and other items delivered. They refused our request. And one day in early March 2007, they simply show up and dump the mattress in our house. We ask them to compensate us for the damages again, they said that they they can compensate us at 60 cents per lb for the missing legs of the tables, and that's all they can do.
6) conspiring with moving.com to bait customers
We have filed online feedback at moving.com, which referred relocation van lines to us at the first places. Moving.com didn't respond to our compalin at all and keep referring relocation van lines to other customers.
So in short, unqualified movers such as relocation van lines should be avoided by consumers, and be banned by authorities.
Online referring company such as moving.com shall be responsible for what they are referring.
Steve
newark, California
U.S.A.
Here are the things went wild:
1) overcharge
On the day for the pick up at chicago (around Jan 22rd, 2007), employees from relocation van line tried hard to over charge us for the "packing" by couple of hundreds dollars. Even though the packing charge was stated to be included in the estimation. We refused the over charges, but they insisted that we pay them $80 or so in extra, otherwise they can't pack for us. So we paid for the overcharge.
2) use subcontractors without noticing customer
The employees of the company kept telling us that they are a "direct" mover, they will use their own truck and deliver it to us with their own employee. This turns out to be a total lie. And a nightmare.
Basically they subcontracted it out to different movers along the route. And used a mover in San Jose to deliver our belongings.
3) Illegally label items from 2 household with same "job number"
When they packed our stuff, they put a label on each item. The label has a "job number" on it. It's the way to tell which item is belong to which household. Because their staff is not sufficiently trained (most of them hardly speaks English), they use the SAME job number on our stuff with a family move to seatle.
So when it comes to the delivery in ealry Feb 2007, they unloaded all the stuffs from that seatle family to our house!!!!
4) Rude employees, careless handling of items
When they finally get our items back from seatle (middle of Feb), they just show up at our door on a heavy rainy day. We told the movers (from the subcontractor) that the weather condition doesn't permit them to unload items, they agreed but stating that their boss force them to do it. And if we refuse to accept the items, they will simply pile them up on the street!!!!
So we have to let them "dump" our belongings soaking wet into the house. After the dumping, the movers simply left, they didn't assemble any furnitures for us as stated in the contract.
5) refuse to compensate on damges and losses
We found that many items such as the mattress of bed is missing, and many furniture parts (such as legs of tables) damaged/lost. For mattress, they said that they made a mistake again and it's on the way from california to New York!!! We ask them either to compensate our loss of the mattress as they have failed the 10 business delivery promise or pay us to live in hotel before matress and other items delivered. They refused our request. And one day in early March 2007, they simply show up and dump the mattress in our house. We ask them to compensate us for the damages again, they said that they they can compensate us at 60 cents per lb for the missing legs of the tables, and that's all they can do.
6) conspiring with moving.com to bait customers
We have filed online feedback at moving.com, which referred relocation van lines to us at the first places. Moving.com didn't respond to our compalin at all and keep referring relocation van lines to other customers.
So in short, unqualified movers such as relocation van lines should be avoided by consumers, and be banned by authorities.
Online referring company such as moving.com shall be responsible for what they are referring.
Steve
newark, California
U.S.A.
1 Updates & Rebuttals
Previous Employee
Chciago,Illinois,
U.S.A.
I may have details
#2UPDATE EX-employee responds
Thu, February 07, 2008
This company does not own a truck of their own. They have managed to pass a DOT audit which is scary in the sense the DOT is supposed to keep the roads safe and moving companies up to par in certain regulations. Relocation Van Lines, Inc. hires outside interstate companies to deliver the items in somewhat the same way you would call them to pick up your goods. Meaning, Relocation Van Lines, Inc. does not know a lot of these carriers, or their standing. When loading, I have witnessed items being loaded onto one of these carried semis (equaling aprox. 4 full apartments) by 2-3 men... in the rain where these items could not possibly be loaded fast enough with the man power and were water damaged. The dispatch is not qualified and you are not the only one who has received wrongful items. In many cases, good hearted customers call in to notify us they have received items, boxes etc. that do not belong to them. These calls go ignored. Relocation Van Lines, Inc. will not even offer the UPS stamp to get these items to where they need to be. Unless you have purchased your own insurance, you will, if anything receive $0.60 per pound per article. The company does not have their own lawyer, so if may I recommend you contact your own attorney, this may be of some help as I can tell you first hand that this company is not equipped to fully defend them selfs. If you call, you will notice one fluently English speaking representative. I have created an email for you and all other that have questions I may be able to answer as a previous employee of Relocation Van Lines, Inc. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
