Brentp
Santa Maria,#2UPDATE EX-employee responds
Fri, February 13, 2009
I am a former employee of rent a center i worked for them from august of 2005 until october of 2008. I have inside knowledge to rent a center and the way it works including the benefits plus program. The employee was right by saying that you were ineligible for benefits plus at the time because he did not have your paperwork from unemployment. Okay once you have all the necessary documents the store is required to call and place a claim with benefits plus which yes unfortunatley it does take 30 days to review file and complete a claim. as for the length on service to fix the ps3 in most cases its 7 days from the time its picked up by the rent a center nation product service until it is returned to the store UNLESS with an item like that they have to send it back to sony who sends them a refurbished one in place of the original. you should not have incurred any cost to this as it says in your rental agreement rent a center will service and cover the cost of service to the item IF it is defect in the unit. The customer is responsible for the item and any repairs that may be needed if it is damaged beyond normal wear and tear I.E young child spills soda pop on the unit and burns it out..you therefore are responsible for damages done to the item now for whatever reason it just stops working one day for no reason no damage or anything then its up to rent a center to fix the item and have it back to promptly but sometimes it doesnt always work out that way..I encourage more of you rent a centers to please contact me at [email protected] if you have questions or comments. Again i am former employee with the company I have extensive knowledge into the company and its business practices.
Danil
Norman,#3UPDATE Employee
Wed, February 11, 2009
This sounds like Rent A Center gave you the run around. The benefits plus program does cover unemployment claims and if you had met all of the requirements they would have been able to cover the payments for your merchandise. Very few claims are denied at benefits plus so this seems like it was a rent a center error, not a benefits plus error.
Danil
Norman,#4UPDATE Employee
Wed, February 11, 2009
This sounds like Rent A Center gave you the run around. The benefits plus program does cover unemployment claims and if you had met all of the requirements they would have been able to cover the payments for your merchandise. Very few claims are denied at benefits plus so this seems like it was a rent a center error, not a benefits plus error.
Danil
Norman,#5UPDATE Employee
Wed, February 11, 2009
This sounds like Rent A Center gave you the run around. The benefits plus program does cover unemployment claims and if you had met all of the requirements they would have been able to cover the payments for your merchandise. Very few claims are denied at benefits plus so this seems like it was a rent a center error, not a benefits plus error.
Danil
Norman,#6UPDATE Employee
Wed, February 11, 2009
This sounds like Rent A Center gave you the run around. The benefits plus program does cover unemployment claims and if you had met all of the requirements they would have been able to cover the payments for your merchandise. Very few claims are denied at benefits plus so this seems like it was a rent a center error, not a benefits plus error.