- Report: #305769
Complaint Review: Residential Voicemail ILD AT&T - Internet
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Residential Voicemail ILD AT&T
Internet, U.S.A.
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Residential Voicemail, ILD, AT&T Cramming Con Internet
In January 2008, I noticed a $13.22 charge on my telephone bill from a company called ILD. I called them at 800 433-4518 and told them that I did not know what the charge was for and I did not authorize any services from ILD.
ILD told me that they were just a billing company for Residential Voicemail and they told me to call 800 331-0641. I called Residential Voice mail and they told me that I must have clicked on a web page authorizing the change. When I asked to have the charges removed, they tried to sell me voicemail for $13.22 per month. I told them that I already have AT&T Callnotes and it only costs $8.95. The representative told me that they would take the charges off in 60 days.
I called AT&T and complained and they said that there was nothing that they could do because they were just acting as a billing agent for ILD. I paid the AT&T bill less the $13.22 that I do not owe.
The February bill arrived with a the original $13.22 charge and a new charge from ILD for $13.22 plus a $5.63 Adjustment from AT&T for failure to pay the $13.22 charge for February.
This fraud on the part of an anonymous company called Residential Voicemail is aided and abetted by both AT&T and ILD because they both stand to profit from their cut of the action.
I filed complaints with Texas Utilities Commission, BBB and Federal Trade Commission. The Texas legislature needs to take action against companies that cram telephone bills with unauthorized changes. I suspect the they get by with these scams because many people either pay with out noticing the charges or they dont want to go through the maze of 800 numbers to resolve the problem.
Maybe a hungry attorney will file a class action lawsuit. I the mean time, I am considering taking all three companies to Small Claims Court.
Ildsucks
Cypress, Texas
U.S.A.
ILD told me that they were just a billing company for Residential Voicemail and they told me to call 800 331-0641. I called Residential Voice mail and they told me that I must have clicked on a web page authorizing the change. When I asked to have the charges removed, they tried to sell me voicemail for $13.22 per month. I told them that I already have AT&T Callnotes and it only costs $8.95. The representative told me that they would take the charges off in 60 days.
I called AT&T and complained and they said that there was nothing that they could do because they were just acting as a billing agent for ILD. I paid the AT&T bill less the $13.22 that I do not owe.
The February bill arrived with a the original $13.22 charge and a new charge from ILD for $13.22 plus a $5.63 Adjustment from AT&T for failure to pay the $13.22 charge for February.
This fraud on the part of an anonymous company called Residential Voicemail is aided and abetted by both AT&T and ILD because they both stand to profit from their cut of the action.
I filed complaints with Texas Utilities Commission, BBB and Federal Trade Commission. The Texas legislature needs to take action against companies that cram telephone bills with unauthorized changes. I suspect the they get by with these scams because many people either pay with out noticing the charges or they dont want to go through the maze of 800 numbers to resolve the problem.
Maybe a hungry attorney will file a class action lawsuit. I the mean time, I am considering taking all three companies to Small Claims Court.
Ildsucks
Cypress, Texas
U.S.A.
1 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
HOLY CRAP
#2Consumer Comment
Sun, February 17, 2008
I was looking ON THIS SITE to update my post from LAST MONTH about ILD and AT&T and what do I find? Your post!!! I'm looking at my Jan bill and see an extra $12.95 plus tax, for DEC AND JAN, so I call AT&T and get the identical BS from AT&T about their only being a third party biller for ILD. So I call ILD and get a cancellation confirmation number in JAN and a promise to refund Dec and Jan's charges. I'd never heard of ILD and never authorized them to do anything. This morning I open up Feb's bill and what do I see? A refund from ILD AND A NEW CHARGE from them for $12.95. F**K THEM and AT&T. Tomorrow I'm calling AT&T and giving them one week to credit back the extra charge AND if I see another charge from ILD, they're OUTTA HERE.
