6 Updates & Rebuttals Read More About : Retriever Medical Dental Payments TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Retriever Medical Dental Payments exclusive credit card processing program for medical & dental offices. Retriever Medical Dental Payments' specialized program copyrighted forms & support materials allow clients to safely accept credit card payments in six approved ways. Financial management program for client's practice which increases patient payment at time of treatment preservin
REVIEW UPDATE: June 4, 2018: Retriever Medical Dental Payments remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Retriever Medical Dental Payments is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Retriever Medical Dental Payments has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Retriever Medical Dental Payments has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Retriever Medical Dental Payments remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW:
EDitor’s UPDATE: Positive rating and recognition has been given to Retriever Medical Dental Payments, Inc. for its commitment to excellence in customer service.
Ripoff Report’s discussions with Retriever Medical Dental Payments, Inc have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Retriever Medical Dental Payments, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Retriever Medical Dental Payments, Inc.'s principal, Mr. Frank Shiner states, “I want our clients to consider these facts:
EDITORS NOTE: This company is a TRUSTED BUSINESS. Retriever Medical and Dental Payments is dedicated to 100% CUSTOMER SATISFACTION. The author of the below report did not respond when we emailed them.
Now to the original report:
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I had this company come in and sell me on switching to their service for credit card payments. I found their sales pitch deceptive. They implied that I was in violation of Visa rules by being with a different processor that did not specialize in medical payments. They also did their best to imply over the phone that they were with visa rather than just a ACH processor. I'm sure they put enough weasel words in their pitch to avoid prosecution.
I signed their contract but after researching the company I found a lot of disturbing practices and decided to cancel service. It cost me $600 even though I never used their product once or even turned on the credit card machine.
That's fine. I signed a contact without researching first and got what I deserved on that. But when I canceled their service I still got charged $28 the next month. When I called they said that was an outside "service company" that I would have to cancel separately oh and there is a 3 month buyout so I am going to get charged another $100 when all is said and done. I signed one contract through their company I should not have to cancel separately through another company.
Having to pay off this company is the best $700 I ever spent, because I am never going to get taken by a slimy sales team again or get pressured to sign a contract without taking the time to carefully read the whole thing. It was a good learning experience for me. Don't make the same mistake.
fmshine
chappaqua,#2REBUTTAL Owner of company
Wed, September 19, 2012
Our company has a B B B rating of A+. This web page has a B B B rating of "F" and for good reason. Simply do a browser search with the name and you will find much information.
fmshine
chappaqua,#3REBUTTAL Owner of company
Thu, September 13, 2012
Thank you Doctor,
You have my direct line. As I told you, don't hesitate to contact me in the future if you should need any help. I am looking forward to working with you.
Sincerely,
President and CEO
Retriever Medical / Dental Payments, Inc.
brooksr
SCAPPOOSE,#4Author of original report
Thu, September 13, 2012
I have tried to remove this complaint but the site does not
remove under any circumstances even if the author requests it.
I want to clear up a few items. I did not mean
to suggest that I didnt know the company I was signing up with when I signed the actual contract. I knew I was signing up with Retriever.
What happened was this; after I signed up I got
nervous that I was leaving my processor which I was not unhappy with so I
called to cancel Retriever. I also found erroneous information about
another company on the web. As it turned out, the bad information was not about
Retriever Medical Dental Payments. The President of Retriever contacted
me and explained that they have a guarantee that is in writing on their
agreement. I looked at the agreement and , indeed, it states that if they cant
beat any written offer for the lifetime of my practice, or if the program fails
to do anything that they promise, I may leave without any cancellation
fee. The only thing not covered in the guarantee is I just changed my
mind. That sounded reasonable to me and the features of the program
sounded like they could help my practice so I am going to give their program a
try.
I did not realize that this site would not let me remove a
complaint. I even contacted them to request removal and it was
denied. I hope this clears up all of the issues in my original post.
fmshine
chappaqua,#5REBUTTAL Owner of company
Wed, September 12, 2012
I have called this client and explained our program and he is happy. He attempted to remove his original post but this site does not allow it under any circumstances.
For any reader, I want to clarify what happened. The doctor knew he was signing up with Retriever. He surfed the net and found incorrect information about a different company and got nervous and canceled his account. We do have a cancellation fee under those circumstances. However, we have a guarantee on our agreement that if our program fails to do anything promised, the client may cancel at no cost or penalty. It also guarantees that if we cannot beat any written offer for the lifetime of the doctors practice, they can cancel at no cost or penalty. I walked the doctor through the features of our program and we are sending a representative in, free of charge, to train the staff and get them up and running. I found him to be a very nice and reasonable man and I believe we will do business for a long time.
Retriever Medical Dental Payments has been in business for 22 years and has worked with over 20.000 healthcare professional offices. We process nearly 3 billion dollars per year in transactions and we are A+ rated at the B B B. We process for doctor's offices exclusively. We do not take on any retail accounts and we don't have any of the losses associated with stolen cards and other fraudulent activity that is common in a retail environment. Therefore we can offer better rates than retail based organizations.
President and CEO
Retriever Medical / Dental Payments, Inc.
fmshine
chappaqua,#6REBUTTAL Owner of company
Wed, September 12, 2012
I have called this client and explained our program and he is happy. He attempted to remove his original post but this site does not allow it under any circumstances.
For any reader, I want to clarify what happened. The doctor knew he was signing up with
Retriever. He surfed the net and found incorrect information about a different company and got nervous and canceled his account. We do have a cancellation fee under those circumstances. However, we have a guarantee on our agreement that if our program fails to do anything promised, the client may cancel at no cost or penalty. It also guarantees that if we cannot beat any written offer for the lifetime of the doctors practice, they can cancel at no cost or penalty. I walked the doctor through the features of our program and we are sending a representative in, free of charge, to train the staff and get them up and running. I found him to be a very nice and reasonable man and I believe we will do business for a long time.
Retriever Medical Dental Payments has been in business for 22 years and has worked with over 20.000 healthcare professional offices. We process nearly 3 billion dollars per year in transactions and we are A+ rated at the B B B. We process for doctor's offices exclusively. We do not take on any retail accounts and we don't have any of the losses associated with stolen cards and other fraudulent activity that is common in a retail environment. Therefore we can offer better rates than retail based organizations.
President and CEO
Retriever Medical / Dental Payments, Inc.
brooksr
SCAPPOOSE,#7Author of original report
Tue, September 11, 2012
The president of retriever medical called me. We had a good conversation. I wish to remove my previous report as after talking to him I can see his side of the story better. I'm going to give their processing company a chance.