This restaurant had been open about 3 months and I went there for dinner one night (It's an Italian restaurant and they also have Philly cheesesteak sandwiches). The food was really good but the service was pretty shabby.

I told my husband about the place and we decided to go for lunch. This place has 2 different types of philly sandwiches...one is the regular meat and cheese w/ lettuce and tomato slices. The other is meat and cheese and marina sauce on top covered with chopped onions. My husband ordered one with "meat and cheese only, add mustard." I did the same thing, but wanted chicken instead of beef (this was available on the menu too).

A few minutes later, someone comes over with 2 sandwiches, covered with spaghetti sauce and onions. I said (nicely), "Oh those aren't ours," (thinking they probably just brought the wrong order to our table) The girl (not the waitress) went back to the kitchen. Then the cook came out with the same sandwiches and said, "Ya got a problem with these sandwiches?" We said, "yeah, that's not what we ordered," (by now a little bewildered that we were being challenged!)

The cook told us that those sandwiches were what the waitress wrote down. We told her we didn't want the tomato sauce and she said we should've read the menu, b/c the sandwiches came with it! I laughed and said, "Can I see a menu?" I then pointed out the sandwich we'd ordered (meat, cheese, lettuce and tomato slices). She again said the waitress had written the sauce sandwiches down. I said, "Then you need to talk to your waitress, not come over here and confront me!"

I was getting pretty angry at this point. THEN, the OWNER came over and told us we needed to leave!

I said, "Gladly" and left.

When we got to the car, we sat, mouths agape, and said, "Did we really just get kicked out b/c THEY got our orders wrong!??"

We then went to another local restaurant that we have frequented for years and told them about it. They had heard another story similar to ours (when someone complained about their food, they were kicked out). Apparently it's a family originally from Philadelphia who owns it. The guy who kicked us out was the dad, the cook was the mom and the waitress was the daughter! I love to frequent individual's (not chain) restaurants but I will never go back to somewhere that doesn't treat their customers with respect. I hope Rocky's Pub falls into the 90% of new restaurants that fail. It's just unfathomable to me that any restaurant (much less a NEW ONE!)would treat their patrons like that.

Jyll

LITTLE ROCK, Arkansas
U.S.A.

Click Here to read other Ripoff Reports on Rocky's Pub

9 Updates & Rebuttals

Grace

Little Rock,
Arkansas,
U.S.A.

Reading Carefully

#2Consumer Suggestion

Tue, May 15, 2007

Having been to this restaurant more recently than the original poster, I can't attest to the clarity of the menu at that point. However, the menu is clear on labeling the one with lettuce & tomatoes as a Cheesesteak Sandwich and the one with sauce a Philly Cheesesteak Sandwich. If the person with the original complaint had been calling the sandwich a "Philly Cheesesteak" instead of a "Cheesesteak", technically the consumer was incorrect and the cook was correct. Oh, and Rocky's is still doing a booming business despite their slightly hidden location and have been open for a year as of last month (they had a first anniversary celebration). I've been treated with nothing but kindness and a family atmosphere every time I have gone there.

Robert

Jacksonville,
Florida,
U.S.A.

Why are you trying to catch flies?

#3Consumer Comment

Sun, September 03, 2006

I try to kill them...nasty, vile creatures.

Peter

Pony,
Alabama,
U.S.A.

You catch more flies with honey

#4Consumer Suggestion

Sun, September 03, 2006

Perhaps if you had not gotten "angry" as you admit in your post, the manager would have been more receptive to dealing with you and would not have kicked you out of his eating establishment. A manager of a busy restaurant has no time for dealing with "angry" customers and it is much easier to just kick such people out rather than try to work something out with them. Always remember, you will catch more flies with honey than with vinegar, if you get my drift ...

Marc

Makaha,
Hawaii,
U.S.A.

This is how it goes sometimes when you order outside the menu.

#5Consumer Comment

Sun, September 03, 2006

A guy I know has a little one-man operation where he sells Portuguese bean soup with a sandwich on the side. That's it, just soup and sandwich, with a soda. There is only one price on the sign. He does it that way to keep costs down, and also he's in a trailer with limited space. Yet, every day there are people that walk up and order hamburgers, hot dogs, bottled water, steak, spaghetti, you name it. It drives him nuts after awhile and he may get a bit snippy to some folks, like asking them if they can read, and telling them to shove off. It's a hoot to watch. And Yes, he still does a good business.

Robert

Jacksonville,
Florida,
U.S.A.

Open for 3 months?

#6Consumer Comment

Sat, September 02, 2006

And already the talk of the town... HAHAHAHA! Seriously, if that is how they run their business, you'll be pleased to know you can always try the new bar&grille that takes the building over.

Jyll

LITTLE ROCK,
Arkansas,
U.S.A.

This is a good area!

#7Consumer Comment

Sat, September 02, 2006

I appreciate your comments, but no, this sections of North Little Rock (Indian Hills) is a great neighborhood. Very family oriented with good schools and lots of churches around. It's not the 'hood at all! ;-)

Steve

Bradenton,
Florida,
U.S.A.

Jyll....correct me if I'm wrong...But that area..

#8Consumer Comment

Sat, September 02, 2006

Jyll, I was stationed at LRAFB 1989-1990 and remember that part of NLR to be pretty rough with drug activity and wanna be gangs. Is it still that way? Maybe this gut will do this to the wrong customer..If you know what I mean! Problem solved.

Steve

Bradenton,
Florida,
U.S.A.