- Report: #1261301
Complaint Review: Rushcard - Internet
Reported By:
WANTMYMONEYNOW -
Glendale, Arizona, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Rushcard
Internet, USA
Phone:
8667874227
Web:
www.rushcard.com
Categories:
Business Rating:
(0)
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Rushcard Metabank NO FUNDS AFTER 48 HOURS New York Internet
Rushcard Prepaid Card Services, co-founded by media mogul Russell Simmons, sent out notifications to all its members of a system upgrade that was scheduled to take place on Sunday October 11, 2015 between the hours of 3AM – 8AM. We were advised that we would be UNABLE to use any card services, including ATM withdrawals, debit or credit based transactions, account access online or via the mobile app – until this upgrade was completed.
I received an update from Rushcard Member Services on Monday October 12, 2015 advising that they ran into some unforeseen technical difficulties, and that the issue would be resolved pretty quickly. Rushcard Member Services discontinued sending out alerts regarding the outage and directed its members to check the status of their Facebook page for additional updates.
It has been 3 days since customers have NOT been able to access funds in their accounts, pay bills, purchase medication, stop evictions, prevent utilities from being disconnected, just to name a few of the issues we are presently experiencing. Rushcard released a statement around 11pm last night, stating that they were “back up and running” however many customers like myself are still unable to access our accounts or pay any bills and the issue still exists.
I am are kindly asking YOU, to please make this a public outcry on behalf of the 3 million+ customers that have been severely inconvenienced and affected by this. Please visit Rushcard Member Services page on Facebook for their latest update.
