- Report: #790810
Complaint Review: Sam's Club Discover/GE - Orlando Florida
Reported By:
janet -
huntington beach, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sam's Club Discover/GE
Orlando, 32896 Florida, United States of America
Phone:
866-220-0254
Web:
samsclub.com/credit
Categories:
Business Rating:
(0)
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Sam's Club Discover/GE GE Capital Retail Bank Shorted 50% on the 2% cash back incentive program Orlando, Florida
I have been a part of the Sam's Club/Discover Credit card 2% cashback on purchases program since 2005. My credit card was hacked June 3 in a Walmart store and when Discover replaced my card they sent me the 1% card, I just thought they changed the colors. Rewards are earned January-December but my Sam's membership renewal is in May of everyyear. In the past several years they charged my Discover card the $100 fee every May but didn't this year( people have been complaining, but why weren't we notified of the change? ) When I was in a Sam's checkout line in September they said it was time to renew and charged me $40 but I just figured I'd already been charged the $100 and it was an increased fee.
After a couple months of inaccurate rewards, I decided to call to find out what the problem was. They said I was no longer a "+" member and wouldn't pay me my money. I have paid the additional $60 to earn my 2% but am currently out of almost $500 from June thru Oct. that they refuse to pay. I am switching to Visa & will use Sam's/Discover in only the most dire situations. They are losing a very good customer. I would be happy to join a class action suit, If I am just a drop in the bucket, you can imagine the potential!! I hate liars and cheaters!!!
After a couple months of inaccurate rewards, I decided to call to find out what the problem was. They said I was no longer a "+" member and wouldn't pay me my money. I have paid the additional $60 to earn my 2% but am currently out of almost $500 from June thru Oct. that they refuse to pay. I am switching to Visa & will use Sam's/Discover in only the most dire situations. They are losing a very good customer. I would be happy to join a class action suit, If I am just a drop in the bucket, you can imagine the potential!! I hate liars and cheaters!!!
