- Report: #857123
Complaint Review: SAMSUNG - Select State/Province
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SAMSUNG
Select State/Province, South Africa
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www.samsung.co.za
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SAMSUNG Series 5000 LED TV Mac Address Problem South Africa
The mac address problem is rated amongst the most common problem a customer is faced with in the TV product range. I cannot use the All Share feature which is a feature Samsung claim the tv comes with. My tv is now out of warranty and I am faced with PAYING for something that never worked due to Samsungs fault! As confirmed by Samsung tech, a component is missing in the main board and the board needs replacing. Pay for something that was never there!
Shows why (((competitor's name redacted))) is the market leader! They honour what they claim!
Lets be reasonable.... not every one will use each and every feature a product has to offer but being deceitful and advertising a feature that does not work, now thats being ridiculous! Sad part is Samsung is probably hoping that the rest of the customers dont use the feature so they dont have to do a recall...Have a brand new 26"led and a 22"led TV that I am scared of evening opening after my experience with the SAMSUNG LED I currently use....
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
Shows why (((competitor's name redacted))) is the market leader! They honour what they claim!
Lets be reasonable.... not every one will use each and every feature a product has to offer but being deceitful and advertising a feature that does not work, now thats being ridiculous! Sad part is Samsung is probably hoping that the rest of the customers dont use the feature so they dont have to do a recall...Have a brand new 26"led and a 22"led TV that I am scared of evening opening after my experience with the SAMSUNG LED I currently use....
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
What?
#2Consumer Comment
Wed, March 21, 2012
The mac address problem is rated amongst the most common problem a customer is faced with in the TV product range
- So this is the most common problem? That is an interesting claim because I searched for Samsung MAC Address problems and found just a couple of "issues". I also didn't find any claims that something was missing from the TV motherboard causing the Allshare not to work. So if this is the most common problem that is a pretty good record.
Anyways, when you finally did find this "problem" was the TV still under warranty. If it was then if the rep admitted it was an issue they should have replaced it. If it was out of warranty then they are not bound to do anything.
Also, out of curiosity what model is your TV and when did you buy it?
