- Report: #562192
Complaint Review: Santa barbara bank & trust - Tax brain - Internet
Reported By:
Shannon -
Goldsboro, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Santa barbara bank & trust - Tax brain
Internet, United States of America
Phone:
8779097228
Web:
www.sbbtral.com- www.taxbrain.com
Categories:
Business Rating:
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Santa barbara bank & trust - Tax brain sent my direct deposit to republic bank, delaying my refund by 4-6 weeks Internet
I filed my taxes online using taxbrain.com on 01/06/2010 choosing to have my fees taken out of my refund with the understanding a temporary bank account would be created at Santa Barbara Bank and Trust/Metabank. My refund would be deposited into this account, the fees taken out, and the remainder deposited into my personal bank account utilizing the information I gave to taxbrain.com. The IRS accepted my refund 01/16/2010 and gave an estimated direct deposit date of 01/29/2010. Today is that day and I did not receive my refund. After making about 46 phone calls to the IRS, SBBT,Taxbrain, and Republic Bank, I discovered Taxbrain incorrectly submitted the routing number on my tax return. My refund was sent to Republic Bank in Kentucky on 01/27/2010 - no one can tell me why as Taxbrain is not accepting any sort of responsibility for this - and will now have to be rejected by that bank, funds sent back to the IRS, and I will have to wait for a paper check to be issued and mailed. This could take anywhere from 4-6 weeks unless the check gets lost in the mail which is why I CHOSE DIRECT DEPOSIT!
1 Updates & Rebuttals
Toni
Anaheim,California,
U.S.A.
Unprofessional, careless cowards
#2Consumer Comment
Sat, January 30, 2010
Yesterday a friend called and told me there was an issue with tax returns filled on Taxbrain using SBT for funds transfer.
I went on the internet and found out that a large number of the refunds were sent to Republic Bank in Kentucky instead of Santa Barbara Bank. I called Republic Bank and they told me my refund had been sent to their bank and would be sent back to the IRS next week. They told me I could not get my refund from their bank and the IRS would issue a paper check in 4 to 6 weeks.
Needless to say I AM LIVID!!! My family has used TaxBrain for the past 5 years and they convinced me just this year to use the service.
What probably upsets me more than anything is the fact that no one from Tax Brain or Santa Barbara Bank contacted me. I called Tax Brain and no one answered, I emailed them and they refered me to the IRS. I called Santa Barbara Bank and they refered me to Tax Brain. Everyone is passing the buck. No one is trying to solve the problem or explain the situation to the customers. It is now 2:35PM, Saturday, Janurary 30, 2010 and I have not gotten even an apology from either company. Tax Brain And Santa Barbara Bank are the WORST!!
