Ryan
St. George,#2UPDATE Employee
Fri, November 09, 2007
First of all let me offer my sincerest apologies to John. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD that you ordered and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial periods are free for 14-60 days depending on which bonus programs apply, the reason we do this is because we want our customer's to have the opportunity to utilize our services and to evaluate the value for themselves. We would not have charged John had he canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. You may cancel your service by contacting customer service at 866-396-5718 Monday-Friday 9 am 9 pm Eastern time. If you are another customer reading this and you feel we have failed you in some way, please contact me directly on my cell phone at 435-773-1795 or via email at [email protected] and I will be happy to address your concerns ASAP. Sincerely, Ryan R.
Ryan
St. George,#3UPDATE Employee
Thu, October 25, 2007
I would like to discuss John's concerns with him to insure that he is taken care of. Unfortunately, without a last name or an email address I cannot find his account with the necessary contact information. First and foremost I offer an apology for the breakdown in service John obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-370-7270 Monday-Friday 9 am - 9 pm Eastern Time and express a desire to cancel during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer. If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to John. Hopefully, he will contact customer service or I will hear from him soon so that we can get this resolved. Sincerely, Ryan R.