- Report: #1095706
Complaint Review: ScoreSense - Select State/Province
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ScoreSense
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ScoreSense Charged my card. Tried to sign me up for discounted offer (I hope he didn't in the end) Seabrook Texas
Signed up for ScoreSense looking for differences between FreeCreditScore.com (previous), CreditKarma.com (current and still current), and ScoreSense.com. Forgot to cancel ScoreSense and was charged $29.95 from my bank account.
Called to cancel and the guy tried to talk me into keeping my account and even offering a 70% discount (down to $12.95). Asked me the first time if I wanted to keep my account. My response: "No... I'll go ahead and cancel." A second time: "No thank you. I'll still cancel." A third time when he added that he'll keep my account open and gave me a deadline of hte 23rd to call back and let them know I'll keep the account open: "No... I'll still cancel."
I hope they don't charge me the $12.95 on the 24th or I'll be a pissed off consumer.
4 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
James, you may as well cancel the service now its not worth even one cent
#2Consumer Comment
Mon, November 11, 2013
ScoreSense 'gives' you the trial period and then continues to charge you monthly, as you found out. However, what you might not know is that the credit score provided by ScoreSense has no bearing on the score that the lenders use to determine your credit worthiness. Their score is not even calculated with the same formula lenders use. Lenders use a FICO scoring formula to which ScoreSense doesn't have access. FICO scores are propriatary. In order to be a FICO score it has to actually have the FICO label. The only thing ScoreSense is good for is throwing away your money. The 'advice' ScoreSense gives doesn't even help your credit score and in some instances can actually hurt your score! Don't waste your time or money on a ScoreSense score.
ScoreSense
ScoreSense
#3UPDATE Employee
Wed, October 30, 2013
Hi James,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
James
Seabrook,Texas,
They've kept my membership going for free...until 12/23/13
#4Author of original report
Wed, October 30, 2013
"Dear James,
Thank you for your continued membership with ScoreSense – your comprehensive credit monitoring solution.
As a token of our appreciation, we’re giving you a free month of service starting on 11/23/2013. We hope you’ll use this time to explore ScoreSense and all of the features and benefits it has to offer. After your free membership month, your monthly subscription fee will resume on 12/23/2013."
I'll just call back before December 23. I don't have time for a third phone call.
James
Seabrook,Texas,
Had to call a second time.
#5Author of original report
Wed, October 30, 2013
Got an email about 5 mintues ago after I said I want to cancel my membership:
"Dear James,
We appreciate your continued membership with ScoreSense and are pleased to offer you the same great features at a new, low price. Going forward, your monthly membership fee will now be $12.95."
What the hell?
Then I was offered a lower price of $3.95. Don't make me call back again!
