Complaint Review: Sears Canada - Internet

Vimot seemed a bit confused in his rather rude "rebuttal", but there didn't seem to be any way to comment, other than to update the report with some clarification. Vimot either didn't read the report, or misunderstood... assuming the latter, let me clarify: 1. There was no expiration date on the card (front or back), I called the 1-800 number to find out what the expiration was, and was told it did not expire. I (as in myself) told them the card said it expired after a year, after which point they (as in Sears) reiterated their gift cards do not expire. 2. When I say Sears "all but" called me a liar, I say this because it was implied. I talked to their customer service, was given information which led to them taking my money, and then was told by their customer service that there was no record of this call. If they believed me, they would have done the right thing and returned my monies. They did not, therefore the implication that they believe I was lying. I can't believe I have to explain this simple logic. 3. Proof of purchase? Where does this come in? I have a gift card!! What is the purpose of a gift card? To hold monies for a business until such time as they can be redeemed for goods. Sears had the monies (collecting interest), yet took the monies (without giving goods). I have the physical card and the original loaded amount... that is more than proof enough for this purpose. I was completely ripped off by a company that told me one thing and did another... with a net result of me being out monies. What is your definition of ripoff? Finally, being rude in a "rebuttal" is not needed, and doesn't help anyone... certainly not members of this site. Cheers, Dave

Lets go over some of the finer points given in this post. First, you state that you were given a gift card and noticed an expiration date on the back. You called a number and were told it said it expired after a year, however it actually did not expire at all. No check of the balance at that point? Seems you would want to have them confirm it had not actually expired. Most if not all gift cards from any retailer have phone numbers (which I can only assume was the toll free number you called) on the back of the card. They also give balances on that number so it seems odd you did not have them verify your card. Second, after being told by a cashier the card had indeed expired you call customer service and are told cards sold after October 2007 do not expire. You then come to the conclusion, and I quote "I suspect that the person on their toll free number was reading me a gift card script that applied to cards sold after this date.". So how exactly then was this person lying to you? No one "lied" to you, as you yourself have pointed out when you stated they were probably reading from a script about purchases after October 2008. Third, you then state they "all but called me a liar". All but. So they did not call you a liar. Either they did or they didn't. They did not want to take care of a customer? You're calling a customer support line, you were given the card as a gift so you have no proof of purchase, and they're just supposed to give you all the money back on the card. Just like that. I'm curious as to what color the sky is in your world. You state Christine said there was no record of your call to customer service. Even if there was a record of your call and what transpired in the conversation, you still don't get the money back. Your card is expired and that's that. Done. End of conversation. Have a nice day. Too bad, so sad. Thanks for coming and please drive safely. Adios. Don't let the door hit you on the *** as you're leaving. Seriously, how can you expect anyone reading this to care. We don't. No ripoff.

Lets go over some of the finer points given in this post. First, you state that you were given a gift card and noticed an expiration date on the back. You called a number and were told it said it expired after a year, however it actually did not expire at all. No check of the balance at that point? Seems you would want to have them confirm it had not actually expired. Most if not all gift cards from any retailer have phone numbers (which I can only assume was the toll free number you called) on the back of the card. They also give balances on that number so it seems odd you did not have them verify your card. Second, after being told by a cashier the card had indeed expired you call customer service and are told cards sold after October 2007 do not expire. You then come to the conclusion, and I quote "I suspect that the person on their toll free number was reading me a gift card script that applied to cards sold after this date.". So how exactly then was this person lying to you? No one "lied" to you, as you yourself have pointed out when you stated they were probably reading from a script about purchases after October 2008. Third, you then state they "all but called me a liar". All but. So they did not call you a liar. Either they did or they didn't. They did not want to take care of a customer? You're calling a customer support line, you were given the card as a gift so you have no proof of purchase, and they're just supposed to give you all the money back on the card. Just like that. I'm curious as to what color the sky is in your world. You state Christine said there was no record of your call to customer service. Even if there was a record of your call and what transpired in the conversation, you still don't get the money back. Your card is expired and that's that. Done. End of conversation. Have a nice day. Too bad, so sad. Thanks for coming and please drive safely. Adios. Don't let the door hit you on the *** as you're leaving. Seriously, how can you expect anyone reading this to care. We don't. No ripoff.

Lets go over some of the finer points given in this post. First, you state that you were given a gift card and noticed an expiration date on the back. You called a number and were told it said it expired after a year, however it actually did not expire at all. No check of the balance at that point? Seems you would want to have them confirm it had not actually expired. Most if not all gift cards from any retailer have phone numbers (which I can only assume was the toll free number you called) on the back of the card. They also give balances on that number so it seems odd you did not have them verify your card. Second, after being told by a cashier the card had indeed expired you call customer service and are told cards sold after October 2007 do not expire. You then come to the conclusion, and I quote "I suspect that the person on their toll free number was reading me a gift card script that applied to cards sold after this date.". So how exactly then was this person lying to you? No one "lied" to you, as you yourself have pointed out when you stated they were probably reading from a script about purchases after October 2008. Third, you then state they "all but called me a liar". All but. So they did not call you a liar. Either they did or they didn't. They did not want to take care of a customer? You're calling a customer support line, you were given the card as a gift so you have no proof of purchase, and they're just supposed to give you all the money back on the card. Just like that. I'm curious as to what color the sky is in your world. You state Christine said there was no record of your call to customer service. Even if there was a record of your call and what transpired in the conversation, you still don't get the money back. Your card is expired and that's that. Done. End of conversation. Have a nice day. Too bad, so sad. Thanks for coming and please drive safely. Adios. Don't let the door hit you on the *** as you're leaving. Seriously, how can you expect anyone reading this to care. We don't. No ripoff.

Lets go over some of the finer points given in this post. First, you state that you were given a gift card and noticed an expiration date on the back. You called a number and were told it said it expired after a year, however it actually did not expire at all. No check of the balance at that point? Seems you would want to have them confirm it had not actually expired. Most if not all gift cards from any retailer have phone numbers (which I can only assume was the toll free number you called) on the back of the card. They also give balances on that number so it seems odd you did not have them verify your card. Second, after being told by a cashier the card had indeed expired you call customer service and are told cards sold after October 2007 do not expire. You then come to the conclusion, and I quote "I suspect that the person on their toll free number was reading me a gift card script that applied to cards sold after this date.". So how exactly then was this person lying to you? No one "lied" to you, as you yourself have pointed out when you stated they were probably reading from a script about purchases after October 2008. Third, you then state they "all but called me a liar". All but. So they did not call you a liar. Either they did or they didn't. They did not want to take care of a customer? You're calling a customer support line, you were given the card as a gift so you have no proof of purchase, and they're just supposed to give you all the money back on the card. Just like that. I'm curious as to what color the sky is in your world. You state Christine said there was no record of your call to customer service. Even if there was a record of your call and what transpired in the conversation, you still don't get the money back. Your card is expired and that's that. Done. End of conversation. Have a nice day. Too bad, so sad. Thanks for coming and please drive safely. Adios. Don't let the door hit you on the *** as you're leaving. Seriously, how can you expect anyone reading this to care. We don't. No ripoff.