- Report: #718824
Complaint Review: sears optical - northdrige California
Reported By:
erick -
northdrige, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
sears optical
9301 tampa ave northdrige, 91324 California, United States of America
Phone:
8184077600
Web:
Categories:
Business Rating:
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sears sears optical over promise underdelivery dont honor the 90 day customer satisfation 9301 tampa ave northdrige , California
Report Attachments
On 02/28/2011 my daugther and I decided to go for an eye exam, my previous provider told me it will take them 3 weeks to provide my prescription glasses so we shoped around and stoped by sears optical, they promise me the glasses in 2 weeks but it didn't happen. It took them the whole month or more to deliver after I put some pressure by calling them every two days. Also, they offered me a 10% discount for my purchase because of the inconvinient delay but it didn't happen either I felt over promise under deliver, mean while the same day I purchased a pair of glasses for my daughter which chipped on a corner by just wearing them.
They are defective, today 04/17/2011 I returned to sears optical and was told from an employee that I have to pay 50% for the repair. The guarantee especifically says 90 day or your money back. I was not asking for the money back all I wanted was my daughther's glasses to be repaired or exchanged. I will continue seeking answers from sears as to why they treat customers like this and why they offer a 90 days customer satisfation if they dont honor it. I was told and so was my daughter that the glasses would chip or break if my daughter was to drop them howerver thats not the case she took care of them, by just wearing them they chipped, my daughter has only had these glasses for about a month and a half. If they are aware that this would happen by simply wearing the glasses why are they on display and optional for one to choose and purchase if they are no good.
They are defective, today 04/17/2011 I returned to sears optical and was told from an employee that I have to pay 50% for the repair. The guarantee especifically says 90 day or your money back. I was not asking for the money back all I wanted was my daughther's glasses to be repaired or exchanged. I will continue seeking answers from sears as to why they treat customers like this and why they offer a 90 days customer satisfation if they dont honor it. I was told and so was my daughter that the glasses would chip or break if my daughter was to drop them howerver thats not the case she took care of them, by just wearing them they chipped, my daughter has only had these glasses for about a month and a half. If they are aware that this would happen by simply wearing the glasses why are they on display and optional for one to choose and purchase if they are no good.
2 Updates & Rebuttals
Tazzy
Salem,Oregon,
United States of America
Wow.
#2General Comment
Wed, February 22, 2012
Dear Erik, I hope that everything turned out okay. Dear "Sears Cares" - Thanks for caring. That response made me smile. :)
Searscares
Round Rock,Texas,
U.S.A.
Sears Cares
#3UPDATE Employee
Wed, April 20, 2011
Dear erick,
I found this post and want to apologize for all the difficulties that occurred with your Sears Optical experience. It certainly sounds as if youve had a lot of frustration trying to resolve the issues with both pairs of glasses. While Sears Optical is a licensed business within our Sears stores and they have their own policies and procedures, we would very much like to assist you in resolving this matter to your satisfaction.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated customer concerns. At your convenience, please contact my office via email at [email protected] so you dont have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (erick) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
