- Report: #969021
Complaint Review: Sears - Newburgh New York
Reported By:
Matt61 -
Newburgh, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sears
Newburgh Mall Newburgh, 12550 New York, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sears Brought to Sears Newburgh, NY Sunday 10/28 to diagnose very intermittent highway stalling and check engine light, the O2 sensor was replaced. Drove the car 1/2hr and the exact same problem reoccurred Newburgh, New York
Brought to Sears Newburgh, NY Sunday 10/28 to diagnose very intermittent highway stalling and check engine light, the O2 sensor was replaced. Drove the car 1/2hr and the exact same problem reoccurred, engine restarted, ran smoothly without any symptom. Could not return to Sears that day because they closed at 5p. My car continued to run perfect after the stall, as I initially reported to their tech. Six days later the car stalled again, brought it to another mechanic who quickly found the air intake hose being disconnected is the reason the car stalls.
Sears replaced an O2 sensor but did not perform a "under hood courtesy check" as per their work order. Else the problem would've been easily identified/corrected. I requested a refund of labor charge because Sears was supposed to fix my car and failed miserably identifying an OBVIOUS problem. They refused to refund a measly $108 arguing my car couldn't possibly run with air intake hose disconnected when the FACT remains it did for over a week!! Told them I would be spending thousands at Sears had they done the right thing, are you sure? ...sorry that's our final decision. Do yourself a favor don't ever trust Sears with your car, bottom line: they don't honor the work they put in WRITING!!
Sears replaced an O2 sensor but did not perform a "under hood courtesy check" as per their work order. Else the problem would've been easily identified/corrected. I requested a refund of labor charge because Sears was supposed to fix my car and failed miserably identifying an OBVIOUS problem. They refused to refund a measly $108 arguing my car couldn't possibly run with air intake hose disconnected when the FACT remains it did for over a week!! Told them I would be spending thousands at Sears had they done the right thing, are you sure? ...sorry that's our final decision. Do yourself a favor don't ever trust Sears with your car, bottom line: they don't honor the work they put in WRITING!!
2 Updates & Rebuttals
The Outlaw Josey Wales
Golden Meadow,United States of America
Bubba Lee
REd Deer,Alberta,
Canada
An industry insider comments
#3General Comment
Wed, November 14, 2012
Some rules all customers should know.
If you have a problem repaired at another shop with out involving the original repair shop (I work For a Dealer far away) in the diagnoses and repair portion, it will not be refunded or covered. Too easy for any customer to defraud and if there was a warranty issue they would have contacted the original repair shop first.
Rule of thumb " You are never comming back here, You are angry and unhappy, Refused to follow the warranty rules, Refunding your money will not change that, or what you are going to say about us, so why would I refund your money"
