- Report: #292271
Complaint Review: Seattlecoffeedirect.com - Evanston Illinois
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Author Confirmed
Why?
Seattlecoffeedirect.com
990 Grove St., Ste 204, Evanston, IL 60201 Evanston, 60201 Illinois, U.S.A.
Phone:
847-424-0954
Web:
N/A
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Business Rating:
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Seattlecoffeedirect.com Rip-Off made good by SeattleCoffeeDirect.com ... PLEASE READ! Evanston Illinois
I was shocked to look at my bank account today (Monday) to see $34 had already been deducted from an order made Friday afternoon. Not only was the money taken out of my account, I had not received any confirmation for my order or any notification of shipment, etc. I, too, had signed up for 2 bags of coffee and a grinder for $9 from the Seattle Coffee Direct! I searched the internet and found only complaints about the company and I freaked! I called my bank to see what I could do but was sent to voicemail. AUGH! So, I searched on google and found the compnay website and phone numbers. I called. 2 rings and I had an answer. I explained that I had ordered but had no idea a $9 order was going to be $34. I wanted to cancel the order. The operator told me that the order had already shipped and she had just sent out an email to tell me that it had shipped and to explain the charges. She then told me that all I had to do was write Return To Sender on the package when I got it and when they got it back they would refund the money. We will see. But I also got an email that stated my account had been cancelled and I would NOT be charged again nor would any more shipments be sent. But, a word to the wise would be not to ever order to begin with. I am wondering if I will get the $25 shipping refunded! I'll let you know.
Westie55 in Arkansas
Westie55
Fort Smith, Arkansas
U.S.A.
Westie55 in Arkansas
Westie55
Fort Smith, Arkansas
U.S.A.
3 Updates & Rebuttals
Jeff Berman
Evanston,Illinois,
U.S.A.
Further Assistance
#2UPDATE Employee
Tue, November 25, 2008
Dear Westie, I apologize for any problems you have encountered with Seattle Coffee Direct. If you need any further assistance, please call 888-217-CAFE and a customer service representative would be happy to help you. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php. Sincerely, Jeff Berman Direct of Customer Service [email protected]
Westie55
Fort Smith,Arkansas,
U.S.A.
I GOT MY REFUND! But, DO NOT BUY FROM THEM!
#3Author of original report
Thu, February 07, 2008
My package from Seattle Coffee Direct was delivered by US Postal Service on Dec. 21 but I had to return it to the DHL office! Anyway, due to the holidays I could not return until Dec. 26. I emailed and was told that it would take 3-4 WEEKS for the refund. Amazing how they can take money so fast yet take so long to return it. I did not get the refund until JANUARY 24!!! They had my money for 6 weeks! I did alot of emailing to find out where the refund was but I did finally get the entire $34 back. I'm not sure I will ever buy online again from ANY company I don't know.
Older & Smarter
Julian,North Carolina,
U.S.A.
SeattleCoffeeDirect/PosterPass/ShopDani all owned by Peel.com
#4Consumer Comment
Thu, February 07, 2008
go to www.peel.com that's who's running the scam see also rip-off report#264244 Good Luck! P.S. they told me I'd get a refund too... not yet, but now they've been uncovered!
