Having sent four laptops to this merchant I'd like to offer my (2 cents worth) about these guys. I'll first state; Don't send this merchant your laptop unless you really don't care about giving it away for nearly nothing! They will almost (99%of the time)never give you the quoted online price for your device! Most of the time they will "find" issues with your device that are non existant in order to justify offering a ridiculously low price for your device. If you decline the offer they'll then make a slightly better offer that if you also decline they may make a third better offer still. This is their modus operandi(standard method of operation.) Is it legal? Probably! Is it ethical? Absolutely not! Modern day charlatans! Crooks!